Supply Chain Specialist

TA Dispatch • Indianapolis, IN

1d

About The Position

The Supply Chain Specialist manages customer accounts and daily transportation requirements, supporting customer satisfaction, retention, and account growth. The role coordinates order intake, load scheduling, shipment visibility, and customer communication while partnering with Carrier Sales to secure capacity, communicate load requirements, arrange competitive pricing, and resolve transportation challenges. The specialist monitors service and shipment performance, works with Operations and other TA Services business units on customer solutions, and contributes to account profitability and continuous improvement.

This is a full-time, Monday–Friday position with scheduled hours of 8:00 a.m.–5:00 p.m. The schedule may require flexibility to support customer needs, and occasional travel for customer visits or strategic meetings. The work environment is a fast-paced, team-oriented office requiring frequent communication and management of multiple customer requests, shipments, deadlines, and competing priorities.

Requirements

• Bachelor's degree or equivalent relevant experience.
• Understanding of freight operations, transportation pricing, carrier capacity, and shipment coordination.
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
• Ability to coordinate multiple shipments and customer requirements while maintaining accuracy and service quality.
• Self-motivation, accountability, and ownership of customer relationships, responsibilities, and results.
• Strong organization, attention to detail, problem-solving, communication, collaboration, and customer service skills.

Nice To Haves

• Relevant transportation, logistics, business, or related education.
• Experience in transportation, logistics, or third-party logistics (3PL).
• Experience in account management, customer service, sales, or another customer-facing role.
• Experience using a Transportation Management System (TMS).
• Bilingual English/Spanish communication skills.

Responsibilities

• Manage assigned customer accounts by building relationships, understanding transportation needs, and maintaining customer satisfaction and retention.
• Coordinate daily transportation requirements, including order intake, load coordination, scheduling, shipment visibility, and customer communication.
• Partner with Carrier Sales to communicate load requirements, secure capacity, coordinate competitive pricing, and resolve transportation challenges.
• Monitor on-time pickup and delivery, customer service metrics, and shipment exceptions.
• Collaborate with Carrier Sales, Operations, and other TA Services business units to develop solutions that meet customer needs.
• Support account profitability and operational continuous improvement.

Benefits

• Accrue up to five days of PTO in the first year.
• Two weeks of vacation, plus one week of PTO accrued on the first anniversary.
• Medical, dental, vision, life insurance, and disability coverage.
• Doc-On-Demand.
• Tuition reimbursement.
• Paid volunteer day.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time