Supply Chain Quality Assurance Team Member

Lowe's Companies, Inc.•Hagerstown, MD

1d•Onsite

About The Position

This role ensures customer orders are fulfilled according to quality guidelines by performing inspections of products before delivery and documenting results. The team member will ensure products meet the highest standards of quality and customer expectations. This position also involves researching and resolving inventory discrepancies, cancelled picks, and picks on hold. The role includes monitoring daily shrink in the Flatbed Fulfillment Center (FFC), communicating compliance issues, and reporting Warehouse Management System (WMS) issues. Auditing processes across the facility, conducting audits on shipments and warehouse cycle schedules, and working closely with supervisors and associates to correct errors are key responsibilities. Additionally, the team member will deliver coaching and feedback on quality performance and safe behaviors, identify and resolve safety issues, and perform other assigned quality assurance duties.

Requirements

High School or GED
2 years’ experience in quality assurance and distribution center operations
Basic math and reading comprehension skills
Basic computer skills including a working knowledge of Microsoft Office
Experience with software applications such as Excel, Access, and WMS
Experience using troubleshooting processes to resolve problems

Nice To Haves

Experience managing multiple projects/tasks simultaneously requiring a strong ability to prioritize and manage time

Responsibilities

Ensures customer orders are fulfilled per quality guidelines performing inspections of products prior to delivery to customers and documenting results in accordance with established procedures
Ensures products meet the highest standards of quality and customer expectations met, if not exceeded
Researches and resolves inventory discrepancies
Researches and resolves cancelled picks, picks on hold, and other applicable duties
Researches and monitors Flatbed Fulfillment Center (FFC) shrink daily providing key information to FFC Operations Support Supervisor
Communicates compliance issues to FFC Operations Support Supervisor
Reports WMS issues impacting day-to-day operations and optimization troubleshooting and providing support to resolve issues in a timely manner
Audits processes across the facility ensuring correct processes are utilized, recording inaccuracies, and providing information to the FFC Operations Support Supervisor
Conducts audits on shipments and warehouse cycle schedules
Works closely with supervisors and associates to correct errors
Delivers coaching and feedback to team members related to quality performance and safe behaviors
Identifies and resolves any safety issues on the floor and notifies the appropriate party for resolution if necessary
Performs other quality assurance job duties as assigned

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Annual bonuses
Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
Grant awards