Supply Chain Quality Assurance Team Member - Nights

Lowe's Companies, Inc.•Westfield, MA

1d•Onsite

About The Position

Lowe’s is dedicated to service, which begins with serving our associates. Lowe’s team members enjoy exceptional benefits and opportunities to grow their skills. Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This role ensures customer orders are fulfilled per quality guidelines, performing inspections of products prior to delivery to customers and documenting results. It also involves researching and resolving inventory discrepancies, monitoring Flatbed Fulfillment Center (FFC) shrink, communicating compliance issues, reporting WMS issues, auditing processes, and providing coaching and feedback to team members.

Requirements

High School or GED
2 years’ experience in quality assurance and distribution center operations
Basic math and reading comprehension skills
Basic computer skills including a working knowledge of Microsoft Office
Experience with software applications such as Excel, Access, and WMS
Experience using troubleshooting processes to resolve problems

Nice To Haves

Experience managing multiple projects/tasks simultaneously requiring a strong ability to prioritize and manage time

Responsibilities

Ensures customer orders are fulfilled per quality guidelines performing inspections of products prior to delivery to customers and documenting results in accordance with established procedures
Ensures products meet the highest standards of quality and customer expectations met, if not exceeded
Researches and resolves inventory discrepancies
Researches and resolves cancelled picks, picks on hold, and other applicable duties
Researches and monitors Flatbed Fulfillment Center (FFC) shrink daily providing key information to FFC Operations Support Supervisor
Communicates compliance issues to FFC Operations Support Supervisor
Reports WMS issues impacting day-to-day operations and optimization troubleshooting and providing support to resolve issues in a timely manner
Audits processes across the facility ensuring correct processes are utilized, recording inaccuracies, and providing information to the FFC Operations Support Supervisor
Conducts audits on shipments and warehouse cycle schedules
Works closely with supervisors and associates to correct errors
Delivers coaching and feedback to team members related to quality performance and safe behaviors
Identifies and resolves any safety issues on the floor and notifies the appropriate party for resolution if necessary
Performs other quality assurance job duties as assigned

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards