Supply Chain Quality Assurance Team Member - Nights

Lowe's Companies, Inc.•Hagerstown, MD

1d•Onsite

About The Position

This role is responsible for ensuring customer orders are fulfilled according to quality guidelines. The team member will perform inspections of products before delivery, document results, and ensure products meet high standards. This position also involves researching and resolving inventory discrepancies, cancelled picks, and picks on hold. The role requires monitoring and reporting on shrink within the Flatbed Fulfillment Center (FFC), communicating compliance issues, and reporting Warehouse Management System (WMS) issues. Auditing processes, shipments, and warehouse cycle schedules are key responsibilities, along with collaborating with supervisors and associates to correct errors. The team member will also provide coaching and feedback on quality performance and safety, identify and resolve safety issues, and perform other assigned quality assurance duties.

Requirements

High School or GED
2 years’ experience in quality assurance and distribution center operations
Basic math and reading comprehension skills
Basic computer skills including a working knowledge of Microsoft Office
Experience with software applications such as Excel, Access, and WMS
Experience using troubleshooting processes to resolve problems

Nice To Haves

Experience managing multiple projects/tasks simultaneously requiring a strong ability to prioritize and manage time

Responsibilities

Ensures customer orders are fulfilled per quality guidelines performing inspections of products prior to delivery to customers and documenting results in accordance with established procedures
Ensures products meet the highest standards of quality and customer expectations met, if not exceeded
Researches and resolves inventory discrepancies
Researches and resolves cancelled picks, picks on hold, and other applicable duties
Researches and monitors Flatbed Fulfillment Center (FFC) shrink daily providing key information to FFC Operations Support Supervisor
Communicates compliance issues to FFC Operations Support Supervisor
Reports WMS issues impacting day-to-day operations and optimization troubleshooting and providing support to resolve issues in a timely manner
Audits processes across the facility ensuring correct processes are utilized, recording inaccuracies, and providing information to the FFC Operations Support Supervisor
Conducts audits on shipments and warehouse cycle schedules
Works closely with supervisors and associates to correct errors
Delivers coaching and feedback to team members related to quality performance and safe behaviors
Identifies and resolves any safety issues on the floor and notifies the appropriate party for resolution if necessary
Performs other quality assurance job duties as assigned

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Annual bonuses
Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
Grant awards