About The Position

The role is described as a senior product and capability leadership position serving as the primary bridge between US commercial business needs and technology execution. It defines, prioritizes, and scales omnichannel, customer data, and decisioning capabilities for Galderma’s US brands and field teams. The position is the single point of accountability between Brand, Omnichannel, Field, Data, IT, and external implementation partners, translating commercial strategy and use cases into prioritized platform capabilities. The role owns the product vision and roadmap across Salesforce and the broader MarTech ecosystem, ensuring solutions are scalable, compliant, and aligned with enterprise architecture. It focuses on enabling pharma commercial and field capabilities—including Next Best Action, coordinated field–digital engagement, and data-driven personalization—through partnership with IT and global technology teams rather than hands-on platform execution. The position is based in Boston, Massachusetts, with a hybrid work arrangement. Occasional travel may be required based on business needs.

Requirements

  • At least 7 years of experience in omnichannel, MarTech, CRM, digital transformation, or platform product ownership.
  • Proven success serving as a bridge between commercial stakeholders and IT or technology delivery teams.
  • Strong background partnering with system integrators, agencies, and global technology teams.
  • Ability to lead through influence in complex, matrixed organizations.
  • Must be eligible to work in the United States; work authorization sponsorship is not offered.

Nice To Haves

  • Experience defining and scaling Next Best Action or decisioning capabilities in pharma, healthcare, or another regulated environment.

Responsibilities

  • Serve as the primary business–technology interface for US omnichannel and marketing capabilities, aligning commercial needs with technical delivery.
  • Translate brand, omnichannel, and field requirements into product definitions, capability roadmaps, and prioritized backlogs for IT and delivery partners.
  • Act as the escalation and alignment point between US commercial teams, IT, Global Tech, data teams, and vendors.
  • Ensure business intent is preserved throughout design, build, and deployment to reduce rework, duplication, and technical debt.
  • Own the product vision and roadmap across Salesforce and the broader MarTech ecosystem.

Benefits

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • 401(k) plan with employer match
  • Paid time off
  • Annual short-term incentive program, subject to plan terms and eligibility requirements
  • Opportunities for growth and development
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