Supply Chain Product Lifecycle Project Manager, Therapeutic Dermatology

Galderma • Boston, MA

1d • Hybrid

About The Position

The Associate Director, Omnichannel & Marketing Capabilities, serves as the primary bridge between US commercial business needs and technology execution. The role defines, prioritizes, and scales omnichannel, customer data, and decisioning capabilities for Galderma’s US brands and field teams, and acts as the main point of accountability between Brand, Omnichannel, Field, Data, IT, and external implementation partners.

The position translates commercial strategy and use cases into prioritized platform capabilities and owns the product vision and roadmap across Salesforce and the broader MarTech ecosystem. It ensures solutions are scalable, compliant, and aligned with enterprise architecture. A key focus is enabling pharmaceutical commercial and field capabilities—including Next Best Action, coordinated field–digital engagement, and data-driven personalization—through partnership with IT and global technology teams rather than hands-on platform execution. The role is based in Boston, Massachusetts, with a hybrid work arrangement. Occasional travel may be required depending on business needs.

Requirements

• At least 7 years of experience in omnichannel, MarTech, CRM, digital transformation, or platform product ownership.
• Demonstrated success serving as a bridge between commercial stakeholders and IT or technology delivery teams.
• Strong background partnering with system integrators, agencies, and global technology teams.
• Ability to lead through influence in complex, matrixed organizations.
• Must be eligible to work in the United States; this role does not offer work authorization sponsorship.

Nice To Haves

• Experience defining and scaling Next Best Action or decisioning capabilities in pharmaceutical, healthcare, or another regulated environment.

Responsibilities

• Serve as the primary business–technology interface for US omnichannel and marketing capabilities, aligning commercial needs with technical delivery.
• Translate brand, omnichannel, and field requirements into product definitions, capability roadmaps, and prioritized backlogs for IT and delivery partners.
• Act as the escalation and alignment point between US commercial teams, IT, Global Tech, data teams, and vendors.
• Ensure business intent is preserved through design, build, and deployment while reducing rework, duplication, and technical debt.
• Define and prioritize omnichannel, customer data, and decisioning capabilities for US brands and field teams.
• Own the product vision and roadmap across Salesforce and the broader MarTech ecosystem.
• Enable capabilities such as Next Best Action, coordinated field–digital engagement, and data-driven personalization through partnership with IT and global technology teams.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with employer match.
• Paid time off.
• Annual short-term incentive program, subject to plan terms and eligibility requirements.
• Opportunities for growth, development, and collaboration in an inclusive and innovative environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed