Supply Chain Operation Director
About The Position
The Senior Director – Business Services for Intelligent Supply Chain Operations (CPG Customer Development) will be responsible for developing, scaling, and delivering Customer Development and Commercial Operations solutions for Consumer Products & Retail (CPR) clients across North America. With a strong business and commercial focus, this role will engage with CPG clients to design and deliver integrated supply chain and customer development capabilities, bridging planning, order-to-cash, and customer collaboration. This role will act as a thought leader across Customer Development, leveraging industry trends such as omnichannel fulfillment, retailer collaboration, and digital commercialization to strengthen Capgemini’s positioning in the CPG sector.
Requirements
- Bachelor's Degree or above. MBA preferred
- 15–20+ years of experience in Supply Chain, Customer Development, or Commercial Operations within CPG
- Experience in Business Services, Shared Services, or BPO environments
- Strong expertise in Order-to-Cash, Customer Service, Trade Promotion, and Customer Collaboration
- Strong understanding of CPG industry and retailer ecosystem
- Advanced English proficiency with strong communication skills
- Ability to analyze commercial and operational data
- Experience designing Target Operating Models
- Strong stakeholder management and executive influence skills
- Leadership experience managing global teams
- Exposure to SAP OTC, TPM tools, and analytics platforms
- Strong commercial mindset
- Willingness to travel up to 50%
Nice To Haves
- Relevant certifications desirable
Responsibilities
- Lead presales client engagements and large deal pursuits across North America in CPG Customer Development
- Lead and steer customer project, consulting, and Business Services (BPO) engagements focused on Order-to-Cash and Customer Operations
- Act as a trusted partner to Sales, Commercial, and Supply Chain executives
- Lead Customer Development maturity assessments and define transformation roadmaps
- Develop business cases showcasing ROI across revenue growth and service optimization
- Define and implement KPIs, SLAs, and governance frameworks aligned with service level and customer outcomes
- Contribute to creation of CPG-specific offerings including customer collaboration and order management
- Design and implement Target Operating Models integrating commercial and supply chain processes
- Provide thought leadership in omnichannel fulfillment and retailer integration
- Collaborate with cross-functional teams for proposal development and delivery
- Develop and mentor high-performing teams
- Drive innovation leveraging analytics, AI, and customer-centric solutions
- Position Capgemini as a leader in CPG Customer Development transformation
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
