Supply Chain Delivery Coordinator

Expeditors•Ellenwood, GA

About The Position

The Supply Chain Delivery Coordinator coordinates the movement and final delivery of containerized cargo from port, rail, and warehouse locations to customer delivery sites. The role is the primary point of contact for delivery scheduling, appointment management, shipment visibility, exception resolution, and customer communication. It works with customers, trucking providers, warehouses, terminals, and internal operations teams to ensure timely delivery in accordance with customer requirements. The coordinator proactively manages shipment milestones, identifies service risks, and provides timely updates throughout the delivery process. Initially, the role supports a dedicated Key Account, with the opportunity to expand support across multiple customers and Delivery Management programs. The role also supports operational reporting and process improvement, vendor relationships, regulatory and customer compliance, financial procedures, account management, business transitions, and adoption of system tools and enhancements. It actively promotes the company’s cultural attributes.

Requirements

Bachelor’s degree or equivalent experience.
At least 2 years of related experience and/or an equivalent combination of education and experience.
Clear understanding of moving containers in large volumes to and from ports, inland depots, and customer distribution centers, including domestic material flows to final consumption points.
Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
Proactive approach and strong organizational skills.
Good computer skills, including Excel, Word, and PowerPoint.
Fluent in English.

Responsibilities

Schedule and manage the daily drayage plan for inbound containers to customer distribution centers, including Expeditors-managed, third-party, customer-operated, and customer-contracted locations.
Ensure timely container movement to mitigate accessorial costs.
Produce operational reports, including volume forecasts, expected marine-terminal arrivals, delivery schedules, load-location reports, and empty reports.
Document operational process flows and identify opportunities to improve efficiency.
Follow customer standard operating procedures.
Respond promptly to emails in personal and group mailboxes.
Conduct daily operations calls as needed with drayage partners, delivery locations, and customers.
Learn and use systems configured for the operation, including possible EDMS configuration, and use system reports and tools to manage by exception.
Support the manager in building and maintaining relationships with facility operations, trucking companies, and on-site employees.
Support after-hours operations when needed using email and phone or laptop access.
Monitor compliance with internal policies and procedures, government regulations, and customer requirements.
Meet with the department manager or supervisor weekly, or more often if required.
Support company credit procedures, including credit extensions, branch credit requests, cash account procedures, FRL processes, and DAP policy.
Provide Account Management with current performance information for scheduled business reviews.
Support transitions of new business and updates to existing business, including rate schedule updates, SOP creation and maintenance, operations account reviews, customer introductory meetings, and service-provider involvement in transition processes.
Ensure department system tools are used effectively, remain open to system changes and enhancements, and suggest system and process improvements.
Promote the company’s cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.