Supply Associate, Target Management
About The Position
The mission of the Supply team is to manage Shiftsmart’s partner (or worker) supply to ensure that we have enough high-quality partners to fill shifts for our customers. The Supply team is responsible for ensuring partners download the app, are prepared for their first shift, and have a positive onboarding and first shift experience. The Supply Associate will work across the partner journey to help us achieve our goals by identifying problems and opportunities in our supply funnel and working cross functionally across Product, Engineering, and Operations to devise solutions. This role is based in New York City (HQ) with typically 4+ days in office.
Requirements
- 2-5 years of experience with the potential, motivation and ambition to grow and thrive in a fast-paced environment.
- Track record of hitting or exceeding targets; persists in accomplishing objectives despite obstacles or setbacks.
- Thrives working through and solving problems, quickly learns and adapts to new situations, and can synthesize the abstract into the concrete.
- Highly competent at using data and analytics to arrive at solutions to complex problems.
- Comfortable using tools like SQL to understand, parse, and organize large amounts of complex data.
- Plans, organizes and executes in a highly structured way & relishes bringing formality to ambiguity, ruthlessly prioritizes, and feels organization is second nature.
- Able to function with a high-level of autonomy once given a playbook.
Responsibilities
- Ensure we both deliver new supply in the right locations and retain existing supply to support the marketplace shift outcomes at acceptable costs.
- Monitor the overall supply health of all steady state markets.
- Identify problems that may be obscured by averages but are negatively impacting the marketplace, triage the root cause, and propose solutions that not only fix the immediate problem but improve the overall system.
- Identify, design, and drive initiatives that improve worker supply. This may include referral programs, activation and re-engagement campaigns, and other creative experiments to bring more high-quality workers onto the platform.
- Understand, analyze, and triage the end-to-end worker funnel to identify bottlenecks, breakdowns, and systemic gaps to ensure a steady pipeline of engaged, qualified workers are onboarded in the correct locations to fill shifts.
- Leverage data by building and using analytics tools such as Google Sheets, SQL, and internal dashboards to uncover insights, measure performance, and guide strategic decisions.
- Clearly articulate a hypothesis for problems you identify, leading with data to show impact to the business and the outcome you will drive with your proposed changes.
- Lead with data to clearly articulate problems you identify, outlining a hypothesis and proposed solution, that tie back to the business outcome you are driving with your solution.
- Collaborate cross-functionally with Product, Engineering, Support, and Operations to drive measurable improvements in the worker experience, funnel conversion, activation, and retention.
Benefits
- Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)
- 401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4%
- Generous, fully paid parental and family leave policies
- Pre-tax commuter benefits
- Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
