Supplier Retention Representative

AvidXchange•Charlotte, NC

About The Position

As a Supplier Retention Representative, you will support suppliers by resolving inquiries, providing product education, and helping them optimize their E-payment solutions. You will assist low-dollar spend accounts, build strong relationships, and contribute to retention and revenue goals through consultative guidance. The role calls for clear communication, attention to detail, and a customer-first mindset, while partnering with internal teams to help provide a seamless supplier experience. AvidXchange is a provider of accounts payable automation software and payment solutions for middle-market businesses and their suppliers. Founded in 2000 in Charlotte, North Carolina, the company has more than 1,300 teammates working across the U.S. or remotely. Its culture is described through three mindsets: Connected as People, Growth Minded, and Customer Obsessed. AvidXchange says it supports employee development, work/life balance, and a culture where teammates can make a meaningful impact.

Requirements

1–3 years of experience in a customer-facing or customer service role; supplier relations experience is a plus.
Strong verbal and written communication skills, including the ability to explain complex concepts clearly.
High attention to detail, organization, and accuracy.
Proficiency with Microsoft Outlook, Excel, Word, and CRM systems such as Salesforce.
Self-motivated and disciplined, with the ability to manage tasks independently.
Strong problem-solving abilities and creative thinking when resolving supplier issues.
Proven ability to build and maintain strong supplier relationships.
Analytical mindset and ability to interpret data and trends.
Adaptability to evolving processes and tools.
Comfort presenting solutions and ideas to suppliers or internal teams.

Nice To Haves

Supplier relations experience.

Responsibilities

Respond to supplier inquiries via phone, email, and other channels in a timely and professional manner.
Consult with suppliers to help them understand and optimize E-payment solutions, processes, and timelines.
Use consultative sales practices to enhance retention and identify revenue opportunities.
Identify emerging trends and insights from supplier interactions and communicate them to the business.
Handle escalated supplier issues and collaborate across functions to resolve them and take preventative action.
Partner with internal teams on supplier-facing initiatives and identify process improvements.
Manage low-dollar spend accounts ranging from $0 to $500,000.

Benefits

18 days of PTO.
11 holidays: 8 company-recognized holidays and 3 floating holidays.
16 hours per year of paid Volunteer Time Off.
Competitive healthcare plans, including a high-deductible health plan option with a $0 monthly premium for teammate-only coverage.
Dental Base Plan coverage.
Company-paid life insurance.
Company-paid long-term disability insurance.
Company-paid short-term disability insurance.
Employee Assistance Program offering counseling, legal and financial consultations, and health advocacy for teammates and eligible dependents.
Onsite health clinic with Atrium Health for teammates and eligible dependents.
401(k) match: 100% match on the first 3% of salary and 50% match on the next 2%.
Eight weeks of parental leave at 100% pay.
Eight weeks of eldercare leave at 100% pay to care for a qualifying family member.
Discounts on pet, home, and auto insurance.
Onsite gym fitness center, yoga studio, and basketball court.
Gym reimbursements for remote teammates up to $28 per month.
Tuition reimbursement up to the federal maximum of $5,250.
Hybrid workplace flexibility.
Free parking.