Supplier Retention Representative

AvidXchange, Inc.•Charlotte, NC

About The Position

As a Supplier Retention Representative, you will support suppliers by resolving inquiries, providing product education, and helping them optimize their E-payment solutions. You will assist low-dollar spend accounts, build strong relationships, and contribute to retention and revenue goals through consultative guidance. This role requires strong communication skills, attention to detail, and a customer-first mindset while partnering with internal teams to ensure seamless supplier experiences. AvidXchange is a leading provider of accounts payable automation software and payment solutions for middle-market businesses and their suppliers. The company describes its culture as Connected as People, Growth Minded, and Customer Obsessed. Founded in 2000 in Charlotte, North Carolina, it has more than 1,300 teammates working across the U.S. or remotely. The company values entrepreneurial initiative, people-centered relationships, and making a difference for customers. It offers professional and personal development, work/life balance, and competitive benefits.

Requirements

1–3 years of experience in a customer-facing or customer service role; supplier relations is a plus.
Strong verbal and written communication skills, including the ability to explain complex concepts clearly.
High attention to detail, organization, and accuracy.
Proficiency with Microsoft Outlook, Excel, Word, and CRM systems such as Salesforce.
Self-motivated and disciplined, with the ability to manage tasks independently.
Strong problem-solving abilities and creative thinking when resolving supplier issues.
Proven ability to build and maintain strong supplier relationships.
Analytical mindset with the ability to interpret data and trends.
Adaptability to evolving processes and tools.
Comfort presenting solutions and ideas to suppliers or internal teams.

Nice To Haves

Experience in supplier relations.

Responsibilities

Respond to supplier inquiries via phone, email, and other channels in a timely and professional manner.
Provide consultation to help suppliers understand and optimize E-payment solutions, processes, and timelines.
Use consultative sales practices to enhance retention and identify revenue opportunities.
Identify emerging trends and insights based on supplier interactions and communicate them to the business.
Handle escalated supplier issues and collaborate cross-functionally to drive resolution and preventative actions.
Partner with internal teams to support supplier-facing initiatives and identify process improvements.
Manage low-dollar spend accounts ranging from $0 to $500,000.

Benefits

18 days of PTO.
11 holidays: 8 company-recognized and 3 floating holidays.
16 hours per year of paid Volunteer Time Off.
Competitive healthcare.
High Deductible Health Plan option with a $0 monthly premium for teammate-only coverage.
Dental base plan coverage.
Company-paid life insurance.
Company-paid long-term disability insurance.
Company-paid short-term disability insurance.
Employee Assistance Program providing counseling, legal and financial consultations, and health advocacy for teammates and eligible dependents.
Onsite health clinic with Atrium Health for teammates and eligible dependents.
401(k) match: 100% match on the first 3% of salary, plus 50% match on the next 2%.
Eight weeks of parental leave at 100% pay.
Eight weeks of eldercare leave at 100% pay to care for a qualifying family member.
Discounts on pet, home, and auto insurance.
Onsite gym, fitness center, yoga studio, and basketball court.
Gym reimbursements for remote teammates up to $28 per month.
Tuition reimbursement up to the federal maximum of $5,250.
Hybrid workplace flexibility.
Free parking.