Business Retention Representative (RBAR)

Cable ONE•Bisbee, AZ

1d•Remote

About The Position

Cable One and its family of brands are seeking a Business Retention Representative (RBAR) to join their team. This role is responsible for developing, renewing contracts, and maintaining a base of existing business customers who subscribe to voice and broadband services. Representatives will engage with small and medium-sized companies calling to disconnect their services, aiming to demonstrate the value Cable One offers by presenting suitable services or troubleshooting current concerns to retain them.

Requirements

High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.
Ability to work independently and in a team environment.
Must be detailed oriented and self-starter.
Ability to remain calm and patient in all situations when dealing with frustrated customers.
Confidence to be persistent and professionally sell services after a customer declines an offer.
Problem-solving skills to find creative routes to get the customer to agree to a sale.

Nice To Haves

Associate’s degree (A.A.) preferred.
Experience in telecommunications.
Prior sales experience.

Responsibilities

Use a variety of problem-solving techniques to retain customers who call to reduce or cancel their services.
Connect with current customers and help them renew their contracts.
Follow up with subscribers to answer their questions or confirm if we can help answer their questions.
Identify reasons for customer dissatisfaction with product and provide prompt resolution in order to retain the customer.
Up-sell Sparklight products that include digital, HSD, and phone to existing business customers.
Team up with other departments to help answer customer questions or resolve their concerns.
Take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values.

Benefits

Medical, dental, and vision plans
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Tuition reimbursement (up to $5,250 on 1st year)
Up to seventy-five dollars a month towards cable and internet services
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment