Supplier Relationship Manager

Avetta, LLC•Lehi, UT

2d•Hybrid

About The Position

The Supplier Relationship Manager I owns a strategic portfolio of high-value suppliers and guides them through the full lifecycle, including onboarding, adoption, engagement, renewal, and reactivation. The role combines account management, retention strategy, and consultative upselling, with accountability for supplier retention outcomes and an opportunity to influence processes across multiple departments. This is a hybrid role based in Avetta’s Lehi office, with three days per week in the office. The position is paid hourly at a base rate of $26.44 and is eligible for commission.

Requirements

0–2 years of experience in business development, account management, renewals, or supplier relationship roles.
A proven track record managing a book of business with measurable retention or revenue impact.
Strong communication, objection-handling, and commercial negotiation skills.
Proficiency in Salesforce and lifecycle platforms such as ChurnZero, Gainsight, or HubSpot, with the ability to forecast and track performance precisely.
Bachelor’s degree in business, communications, or a related field, or an equivalent combination of education and experience.

Nice To Haves

Experience in B2B SaaS or compliance-driven environments is strongly preferred.

Responsibilities

Manage a defined portfolio of suppliers with full lifecycle accountability, from onboarding through renewal and reactivation.
Conduct proactive, data-driven outreach based on health-score signals, risk triggers, and lifecycle milestones.
Forecast renewals using best-, worst-, and likely-case models, and document risks, saves, and objections.
Lead renewal and objection-handling conversations with empathy, confidence, and commercial acumen.
Support cross-sell and upsell opportunities by aligning supplier needs with product value.
Own escalation recovery and coordinate with Support, Billing, and Onboarding to remove friction.
Interpret usage data and campaign performance to optimize engagement and retention outcomes.
Partner with product, billing, and operations teams to influence internal processes and improve the supplier experience.