Supplier Relationship Manager

Avetta • Lehi, UT

1d • Hybrid

About The Position

The Supplier Relationship Manager I owns a strategic portfolio of high-value suppliers and guides them through the full lifecycle, including onboarding, adoption, engagement, renewal, and reactivation. The role combines account management, retention strategy, and consultative upselling, with responsibility for supplier retention outcomes and for influencing process improvements across departments.

This is a hybrid role, working three days a week in Avetta’s Lehi office. The position is paid hourly at a base rate of $26.44 and is commission eligible.

Requirements

• 0–2 years of experience in business development, client success, account management, renewals, or supplier relationship roles.
• A proven track record managing a book of business with measurable retention or revenue impact.
• Strong communication, objection-handling, and commercial negotiation skills.
• Proficiency in Salesforce and lifecycle platforms such as ChurnZero, Gainsight, or HubSpot, with the ability to forecast and track performance precisely.
• Bachelor’s degree in business, communications, or a related field, or an equivalent combination of education and experience.

Nice To Haves

• Experience in B2B SaaS or compliance-driven environments is strongly preferred.

Responsibilities

• Manage a defined portfolio of suppliers with full lifecycle accountability, from onboarding through renewal and reactivation.
• Deliver proactive, data-driven outreach based on health score signals, risk triggers, and lifecycle milestones.
• Forecast renewals using best-, worst-, and likely-case modeling, and document risks, saves, and objections.
• Lead renewal and objection-handling conversations with empathy, confidence, and commercial acumen.
• Support cross-sell and upsell opportunities by aligning supplier needs with product value.
• Own escalation recovery and coordinate with Support, Billing, and Onboarding to remove friction.
• Interpret usage data and campaign performance to optimize engagement and retention outcomes.
• Partner with product, billing, and operations teams to influence internal processes and improve the supplier experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level