Supervisory Veterans Service Representative
About The Position
The Supervisory Veterans Service Representative (SVSR) serves in the Veterans Service Center at a selected Regional Office. The incumbent leads an assigned team responsible for providing Veterans and their dependents with information, advice, and assistance on Veterans benefits claims administered by the VSC, as well as providing outreach services to stakeholders. The position is full-time, Monday through Friday, 7:00 a.m. to 3:30 p.m. It is based at the official duty station and is eligible for situational (ad hoc) telework only, subject to supervisory approval; routine or recurring telework is not authorized. This is not a virtual position. The SVSR directs and assigns team work, provides technical oversight of claims processing, advises division leadership on team operations and performance, coordinates with government and non-government organizations, and supervises personnel. The role requires a one-year supervisory probationary period and attendance at an eight-week training session, which may require travel. A VSR Skill Certificate is required. Education requirements do not apply.
Requirements
- One year of specialized experience equivalent to the GS-12 grade level in the Federal Service.
- Specialized experience must involve technical assignments affecting the VA Compensation and Pension Benefits Programs, potentially requiring interpretation of applicable laws and regulations, court precedent opinions, or authoritative opinions of the General Counsel.
- For current or former Federal employees who held a GS grade within the past 52 weeks, 52 weeks at the GS-12 level is required for this GS-13 position.
- U.S. citizenship is required.
- Selective Service registration is required for males born after December 31, 1959.
- Must complete a background/security investigation.
- Must attend an eight-week training session, which may require travel.
- VSR Skill Certificate is required.
- Must complete the required online onboarding process and provide acceptable identification for I-9 employment verification.
- A one-year supervisory probationary period is required or may be required.
Responsibilities
- Directs, plans, and assigns work priorities for subordinates.
- Demonstrates expertise in all phases of claims processing and holds final technical authority over the final work product.
- Advises the division manager or assistant division manager on daily operations of assigned teams, including performance and workload management, to achieve program goals and objectives.
- Liaises with government and non-government agencies, including Veterans Service Organizations, to facilitate cooperative efforts and program exchanges benefiting Veterans.
- Supervises personnel by issuing instructions, evaluating performance, resolving employee complaints, taking disciplinary actions, identifying training needs, conducting interviews, and making recommendations for appointments, promotions, or reassignments.
- Oversees responses to higher-level inquiries and the collection of information or evidence to ensure pending claims are properly adjudicated.
- Maintains effective relationships and carries out personnel management duties in accordance with applicable laws, policies, directives, and regulations.
Benefits
- Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position eligibility and should be confirmed with the hiring agency.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
