Supervisory Veterans Service Representative (Assistant Coach)

Veterans Benefits Administration • Winston-Salem, NC

12d • Onsite

About The Position

The Supervisory Veterans Service Representative (Assistant Coach) serves as the full alter ego of the Coach, performing the Coach’s duties in their absence and sharing those responsibilities on a daily basis. The role is an assistant supervisor for one of the teams in the Veterans Service Center and ensures continuity of team supervision. The position is at the GS-12 full-performance level, with no promotion potential.

The position is full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m. Compressed or flexible scheduling is available. Only situational (ad hoc) telework may be approved on a case-by-case basis with supervisory approval; routine or recurring telework is not authorized, and the selectee must report to the official duty station each scheduled workday.

The selectee must complete a one-year probationary period and, if not previously completed in a Federal position, a one-year supervisory probationary period. The position requires attendance at an eight-week training session, which may require travel, and VSR Skill Certification at the GS-10 level. The work normally involves mental rather than physical exertion. There is no education substitution at the GS-12 grade level.

Requirements

• For current Federal employees, meet the GS-12 time-in-grade requirement by having served 52 weeks at GS-11 in Federal service.
• Have at least one year of specialized experience equivalent to the GS-11 grade level in Federal service, involving technical assignments affecting VA compensation and pension benefits programs and interpretation of the full range of C&P laws and regulations, including precedent opinions of the Court of Appeals for Veterans’ Claims and authoritative opinions of the General Counsel.
• Specialized experience may have been gained as a VSR Authorizer, RVSR, AQRS, or DRO; examples include quality assurance or auditing related to claims processing and benefit determinations, adjudication and authorization of compensation, pension, and claims, or reconsideration and presentation of claims appeal cases.
• Be a U.S. citizen.
• Meet Selective Service registration requirements, if applicable to males born after December 31, 1959.
• Complete the required background/security investigation.
• Attend an eight-week training session, which may require travel.
• Have VSR Skill Certification at the GS-10 level.
• Complete the online onboarding process and provide acceptable identification for pre-employment Form I-9 requirements.
• Serve a one-year probationary period; a one-year supervisory probationary period is required if not previously completed in a Federal position.

Responsibilities

• Perform the Team Coach’s duties in the Coach’s absence and share those responsibilities on a daily basis.
• Ensure continuity of team supervision.
• Ensure the team’s quality and timeliness of service meet performance indicator goals.
• Use resources cost-effectively to accomplish the team’s assigned outcomes.
• Gather and interpret data concerning service issues and recommend appropriate action.
• Analyze and interpret laws, rules, and regulations and assess their effects on new policies, procedures, and methods of operation.
• Monitor leave balances, approve or deny leave, and certify timecards.
• Run production and workload reports.
• Communicate with senior management.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed