Supervisory Veterans Service Representative (Assistant BEST Division Manager)

Veterans Benefits Administration•Detroit, MI

4d•Onsite

About The Position

The Supervisory Veterans Service Representative shares responsibility for managing Benefit Eligibility Support Team (BEST) Division operations through personnel responsible for claims processing; providing information, advice, and assistance on VA benefits to Veterans and their dependents; and delivering outreach services to stakeholders. The position serves as a technical advisor to the BEST Division Manager and/or Regional Office Director in administering Compensation and Pension programs. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Situational (ad hoc) telework may be approved case by case with supervisory approval, but routine telework is not authorized; the employee must report to the official duty station each scheduled workday. This is not a virtual position. The employee must complete an eight-week training session, which may require travel, and hold a VSR Skill Certificate. A one-year supervisory probationary period applies. The position requires one year of specialized experience equivalent to GS-12 in the Federal Service; education cannot substitute for this experience. Duties are primarily sedentary and involve mental rather than physical exertion, with occasional walking, standing, and carrying light items.

Requirements

U.S. citizenship.
Selective Service registration for males born after December 31, 1959.
One year of specialized experience equivalent to GS-12 in the Federal Service, involving technical assignments affecting the field of VA Compensation and Pension Benefits Programs.
Specialized experience must include interpreting the relevant range of Federal, state, and local laws and regulations, Compensation and Pension laws and regulations, or precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel.
For current or former Federal employees who held a GS grade within the past 52 weeks: 52 weeks at the GS-12 level, documented with appropriate SF-50 forms.
VSR Skill Certificate.
Completion of an eight-week training session, which may require travel.
Ability to complete required background/security investigation and online onboarding, and provide acceptable identification for I-9 employment verification.
Education cannot be substituted for the required experience.
A one-year supervisory probationary period is required or may be required.

Responsibilities

Plan, organize, coordinate, direct, and control the work of the Division.
Revise and develop work methods to support division priorities.
Ensure proficient use of resources and the quality of work performed and services rendered; establish division policies and procedures.
Exercise technical and professional authority to decide the most difficult or critical claims, including claims that may commit the Federal Government to unusual liability.
Forecast short- and long-range division workloads to support planning and budgeting for funds, staffing, space, equipment, and supplies.
Review written correspondence to individuals and responses to Congressional, White House, and other special inquiries for approval.
Serve as technical advisor to the BEST Division Manager and/or Regional Office Director on administration of Compensation and Pension programs.
Establish and build stakeholder relationships to exchange or distribute information about agency programs or policies.
Ensure equal opportunities for division employees and support Equal Employment Opportunity policy and goals.
Collaborate with station management and Division Chiefs on work-related changes affecting other units or divisions.
Consult with supervisors and union representatives or officials to discuss and resolve employee performance issues, complaints, or grievances.