Supervisory Veterans Service Representative (VSCM)

Veterans Benefits Administration • Muskogee, OK

2d • Onsite

About The Position

The Supervisory Veterans Service Representative (VSCM, or Veterans Service Center Manager) manages Veterans Service Center operations through staff responsible for claims processing; providing information, advice, and assistance on VA benefits to veterans and their dependents; and delivering outreach services to stakeholders. The position directs the administration of VA benefit programs and serves as a technical advisor to the Regional Office Director for Compensation and Pension programs.

The role is full-time, Monday through Friday, from 7:30 a.m. to 4:00 p.m. Compressed or flexible scheduling is available. Situational (ad hoc) telework may be approved case by case with supervisory approval; the employee must report to the official duty station each scheduled workday, and routine or recurring telework is not authorized. This is not a virtual position. Relocation expenses and services are authorized. The selectee must agree to remain in federal service for 12 months after transfer when relocation expenses are paid. A Confidential Financial Disclosure Report (OGE-450) is required before entering on duty and annually thereafter.

Requirements

• For GS-15, one year of specialized experience equivalent to at least GS-14 in the normal line of progression for the occupation.
• Comprehensive knowledge of Veteran benefit programs or VBA business lines and laws affecting Veterans’ compensation and pension benefits, sufficient to provide authoritative guidance and direction on claims and appeals processing.
• Experience supervising, managing, or serving as a project lead to accomplish performance and project goals.
• Knowledge of or practical application of employee relations, such as performance- or conduct-based actions.
• U.S. citizenship.
• Selective Service registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• A one-year probationary period is required; selectees who have not previously completed a supervisory probationary period in a Federal position must serve one.
• Must complete online onboarding and provide acceptable identification for I-9 employment verification.
• Current Federal employees who held a GS grade in the past 52 weeks must meet time-in-grade requirements; GS-15 applicants must have served 52 weeks at GS-14. An SF-50 documenting eligibility must be submitted.
• Current VBA employees outside the commuting area seeking reassignment or change to a lower grade must currently hold GS-15 or higher, with promotion potential of at least GS-15.
• No education substitution is available at this grade level.
• A Confidential Financial Disclosure Report (OGE-450) must be completed before entering on duty and annually thereafter.

Responsibilities

• Plan, organize, coordinate, direct, and control division work.
• Direct staffing, placement, assignment, and training of division personnel to manage workflow and productivity.
• Direct program activities for delivering VA benefit programs to veterans, dependents, and beneficiaries.
• Exercise final authority over the division’s full range of personnel actions.
• Ensure effective resource utilization and quality of work and services; establish policies and procedures within the division.
• Make final technical decisions on the most difficult or critical claims that may commit the Federal Government to unusual liability.
• Forecast short- and long-range division workload so funds, staffing, space, equipment, and supplies can be planned and provided.
• Approve written responses to Congressional, White House, and other special inquiries concerning VA benefits.
• Serve as technical advisor to the Regional Office Director for administration of Compensation and Pension programs.
• Establish and maintain effective relationships with civic and veteran organizations.
• Ensure equal opportunities for division employees and support Equal Employment Opportunity policy and goals.
• Review the most complex cases before final claims determination.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.
• Relocation expenses and services (Permanent Change of Station) are authorized for this recruitment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed