Veterans Service Representative

Veterans Benefits Administration • Guam, GU

8d • Onsite

About The Position

The Veterans Service Representative (VSR) works in a Veterans Service Center (VSC) or Pension Management Center (PMC). The VSR explains VA benefit programs and entitlement criteria; reviews claims materials; identifies issues; gathers relevant evidence; conducts interviews; adjudicates claims; and enters data needed to generate award and notification letters explaining decisions to veterans.

The position is full-time, Monday through Friday, with a scheduled workday of 7:30 a.m. to 4:00 p.m. Honolulu Standard Time. The tour will be determined after final selections and may change based on program needs. Compressed or flexible scheduling is not available. The role is eligible only for situational, case-by-case telework with supervisory approval; employees must report to the official duty station each scheduled workday. This is not a virtual position.

The position has a GS-07/09/10 grade progression. Promotion to the full performance level may occur without further competition when regulatory, qualification, and performance requirements are met; selection at a lower grade does not guarantee promotion. Employees must complete an eight-week training session, which may require travel, and VSR Skill Certification is required at the GS-10 level. A one-year probationary period applies. The position is primarily office-based, with occasional travel possible for training, meetings, or customer interactions.

Requirements

• U.S. citizenship is required.
• Selective Service registration is required for males born after 12/31/1959.
• Must complete a one-year probationary period and may be subject to a probationary or trial period.
• Must be subject to a background/security investigation.
• Must attend an eight-week training session, which may require travel.
• VSR Skill Certification is required at the GS-10 level.
• Applicants must meet applicable time-in-grade requirements by the announcement closing date; current federal employees seeking GS-07, GS-09, or GS-10 generally need 52 weeks at the next lower grade.
• GS-07 qualification: one year of specialized experience equivalent to GS-05 involving interpretation or application of laws, regulations, or procedures to analyze evidence and make determinations, and research routine issues to resolve discrepancies; or qualifying graduate education, a bachelor’s degree with Superior Academic Achievement, or a permitted combination of education and experience.
• GS-09 qualification: one year of specialized experience equivalent to GS-07 involving interpretation of laws, regulations, or procedures to analyze evidence and make recommendations, and processing benefit eligibility claims; or a qualifying master’s/equivalent graduate degree, two years of progressively higher-level graduate education, a related LL.B. or J.D., or a permitted combination of education and experience.
• GS-10 qualification: one year of specialized experience equivalent to GS-09 involving questions about military service or medical evidence to determine program eligibility, review of claims or cases to ensure applicable laws are addressed in adjudication, and informing claimants of evidence requirements; or two and a half years of progressively higher-level graduate education toward a doctoral degree, or a permitted combination of education and experience.
• Education used to qualify must be from an accredited institution recognized by the U.S. Department of Education. Transcripts are required when relying on education; foreign education requires a Certificate of Foreign Equivalency with the transcript.
• Applicants using part-time experience must state the duties and responsibilities and hours worked per week; part-time experience is credited on a prorated basis.
• Selected applicants must complete online onboarding and provide acceptable identification for employment verification (Form I-9). Effective May 7, 2025, non-REAL ID-compliant driver’s licenses or state identification cards are not acceptable identification for employment.

Responsibilities

• Determine eligibility for the benefit sought, including adequacy of military service and evaluation of medical evidence, income, employability, dependence, and relationships.
• Request examinations, re-examinations, or opinions to evaluate disabilities resulting from diseases or injuries.
• Review claims cases to ensure all issues have been addressed and apply and interpret VA laws, veterans’ case law, statutes, procedures, precedent rulings, and state law during adjudication.
• Conduct in-person or telephone interviews with veterans, representatives, and advocates to explain VA benefits and related programs.
• Prepare and release correspondence for other federal, state, and local agencies.
• Use electronic data-processing systems to enter information for claims processing and automated correspondence.
• Gather relevant evidence and identify issues in claims materials.
• Adjudicate claims and enter data needed to generate award and notification letters explaining decisions to veterans.

Benefits

• Federal employee benefits package available to employees and their families; specific benefits depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed