SUPERVISORY SALES ASSOCIATE - SHOE DEPT - FASHION STORE - NAVAL BASE SAN DIEGO - FULL-TIME (35 - 40 HRS)

NEXCOM•San Diego, CA

10h•Onsite

About The Position

The Supervisory Sales Associate represents the company to customers and associates, supports customer service and sales, and helps maintain a positive, productive work environment. The role assists customers in identifying products and services that meet their needs, stays informed about merchandise, and communicates product information in an educational, professional manner. The initial assignment is in the Shoe Department, and the position may work across multiple locations based on business needs. The associate provides day-to-day leadership to sales associates, including assigning and prioritizing work, training, coaching, and providing feedback. The role is responsible for customer service, sales transactions, store appearance, merchandise and inventory processes, and the security of cash, fixed assets, and merchandise. The position may include opening or closing locations. Work is typically performed indoors, although outdoor work may be assigned depending on location. The schedule may include early mornings, evenings, weekends, and holidays. The position is advertised as full-time, 35–40 hours per week.

Requirements

At least 1 year of responsible clerical, office, or retail sales store experience demonstrating satisfactory performance in the position to be filled.
At least 1 year of progressively responsible retail sales experience performing duties that constitute the principal work of the position.
Moderate knowledge of products and merchandise, with the ability to provide sales associates with training documentation on product features.
Strong interpersonal and communication skills, including the ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate effectively with customers, peers, and management, and to use proper telephone etiquette.
Basic arithmetic skills, including addition, subtraction, multiplication, and division; ability to use a calculator, calculate percentages and ratios, and make change in American monetary units.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Ability to defuse escalated exchanges and create win-win situations.
Enthusiastic, friendly, and energetic approach, with a desire to provide outstanding service.
Ability to work a variety of hours, potentially including early mornings, evenings, weekends, and holidays.
Ability to stand, move, talk, hear, reach, and grab for at least two consecutive hours; occasionally stoop, kneel, crouch, and climb ladders.
Ability to lift at least 25 pounds and, in some departments, up to 50 pounds.
Vision abilities including close vision, color vision, depth perception, and ability to adjust focus.

Nice To Haves

1 year of lead or supervisory experience is preferred.
Candidates must have demonstrated through work experience or training that they possess, or have the potential to develop, qualities of successful supervision.

Responsibilities

Proactively engage customers, listen to their needs, and direct them to merchandise.
Inform customers about events, promotions, mobile offers, and the STAR card, and provide premier customer service.
Build positive, inclusive, and respectful relationships and take accountability for actions and outcomes.
Maintain store appearance and use knowledge of store layout to cross-sell and upsell products.
Recommend products, trends, and promotions based on individual customer needs.
Learn product features and use company tools and technology to provide product information and specifications.
Process sales through a point-of-sale system, including cash, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash accurately.
Complete paperwork, reports, and reconciliations.
Complete inventory processes, ensure merchandise is checked in and ticketed accurately, and participate in periodic inventories as needed.
Protect cash, fixed assets, and merchandise inventory.
Direct and prioritize assignments, projects, merchandise, and inventory work.
Follow assigned work schedules and complete work assignments accurately and fully.
Lead, direct, train, and motivate sales associates; set a positive example and provide timely, professional coaching and feedback.
Provide work assignments and training to sales associates and give the Department Manager input on associate performance.
Open and close locations as needed.
Perform other duties as assigned.