Supervisory Quality Assurance Specialist

Defense Logistics Agency • Philadelphia, PA

33d

About The Position

This position is for a Supervisory Quality Assurance Specialist. The role involves planning, organizing, coordinating, directing, and integrating the work of subordinate staff, including technical, quality assurance, and administrative personnel. The specialist will develop and present recommendations for program improvements to enhance customer service and satisfaction. Responsibilities also include managing studies and special projects related to Supplier Operations, monitoring the collection and analysis of metrics to inform operating officials about program effectiveness, and identifying/implementing initiatives to improve efficiency and productivity. The role requires reviewing decisions made by subordinates and team leads to ensure adherence to personnel management programs.

Requirements

• Must be a U.S. citizen
• One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position.
• To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military, or private sector.
• Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement.
• Verifying by test or inspection, using sampling inspection or intensive product inspection techniques, that products comply with requirements prior to acceptance.
• Investigating customer complaints and deficiency reports, and providing identification of causes to appropriate authorities.
• Forecasting/identifying impact of changing mission requirements and prepares documents necessary to justify and change human resources authorizations.
• Approving expenses involving within grade increases, extensive overtime, employee travel and awards and bonuses for subordinates, and hearing and resolving informal employee/group complaints/grievances.
• Must complete DoD certifications and other requirements.
• Must complete Supervisory Certification Program.
• Must have REAL ID or other acceptable identification documents to access certain federal facilities.
• Must complete DoD Acquisition Engineering & Tech Management (N) / ETM, Practitioner acquisition certification within required timeframes.
• Must achieve 80 hours of Continuous Learning Points (CLPs) every 2-years.

Nice To Haves

• Defense Acquisition Workforce position.

Responsibilities

• Planning, organizing, coordinating, directing, and integrating the work of subordinate staff.
• Managing and directing subordinate technical, quality assurance, and administrative personnel.
• Developing, presenting, and promulgating recommendations for changes in/enhancements to branch programs to improve customer service and satisfaction.
• Managing studies and special projects regarding and affecting Supplier Operations plans, goals and initiatives.
• Monitoring the collection, consolidation, and analysis of metrics and data used to inform operating officials regarding the viability, effectiveness, and efficiency of Team programs.
• Identifying and implementing initiatives to eliminate or reduce inefficient and/or ineffective work practices.
• Providing technical guidance to subordinates to improve efficiency and productivity.
• Reviewing decisions made by subordinates and/or team leads, assuring application of all personnel management programs.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed