Supervisory Program Specialist

Citizenship and Immigration Services•Lincoln, NE

About The Position

The Supervisory Program Specialist supervises Program Specialists who make immigration-status and employment-eligibility determinations for customers participating in USCIS’s SAVE and E-Verify Programs. The work is performed in accordance with immigration law, DHS policy, and organizational guidelines. The position provides technical and administrative supervision, reviews employee work for completeness and accuracy, and handles the most complex phases of verification work. It also supports staff development, establishes procedures, adjusts operations to changing priorities, evaluates training needs, and contributes to hiring recommendations. The role promotes improvements to the effectiveness and efficiency of program operations.

Requirements

U.S. Citizen or U.S. National.
Successfully pass a background investigation, including financial disclosure.
Pass a drug screening; the position may be subject to random drug testing.
Male applicants born after 12/31/1959 must be registered with the Selective Service.
Applicants not currently employed by USCIS must meet the residency requirement: for three of the five years immediately before applying, they must have resided in the United States, worked overseas as a U.S. Government employee in a Federal or Military capacity, or been a dependent of such an employee serving overseas.
May be required to serve a 12-month supervisory/managerial probationary period and complete an appropriate supervisory training course within one year of assignment.
For GS-11 qualification through experience: one year of specialized experience equivalent to at least GS-09, including the majority of the following: making decisions and resolving problems involving interpretation of immigration law or application of Department policy; prioritizing work and setting short- and long-term goals; researching and compiling information to provide technical advice to program officials on policies, laws, and regulations; and serving as a subject matter expert on immigration laws, policies, and regulations.
Alternatively, GS-11 qualification may be met with a doctoral degree or equivalent, three full years of progressively higher-level graduate education leading to such a degree in any field, or a related LL.M.; the education must be from an accredited college or university and demonstrate the knowledge, skills, and abilities needed for the work.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in Federal service; the time-in-grade requirement must be met by 10/28/2026.
Qualifications and time-in-grade requirements must be met by 11:59 PM Eastern Time on 10/28/2026.
Submit a resume of no more than two pages under the Resume category, with relevant experience and education clearly described.
Provide complete work-history details, including job title, duties, employer and address, supervisor and phone number, dates, Federal grade/pay-level dates where applicable, full-time or part-time status and hours per week, and salary.
Submit a transcript, including the applicant’s name and educational institution, if relying on education for qualification.
Complete required USA Hire Competency Based Assessments; accommodation requests and supporting documentation must be submitted before starting the assessments.

Responsibilities

Provide technical and administrative supervision to Program Specialists responsible for immigration-status verification, issue resolution, fraud detection, identity confirmation, decision analysis, and evaluating systems.
Review work completed by employees in the assigned section for completeness and accuracy.
Counsel employees about career progression and recommend paths for improvement when necessary.
Perform the most complex phases of the verification work process, including coordinating work efforts, expediting special cases, and maintaining technical skills in database entries.
Prepare and issue written procedures on established USCIS and departmental policies and programs, and ensure staff compliance.
Promote a creative environment that encourages team members to improve operational effectiveness and efficiency.
Adjust work operations as needed to meet changing organizational priorities.
Evaluate employees’ training needs and provide resources to improve their performance.
Make recommendations on job applications as part of the department’s hiring process.