Supervisory Program Manager

Administrative Office of the U.S. Courts•Washington, DC

About The Position

The Supervisory Program Manager works in the Administrative Office of the U.S. Courts (AO), Office of the Deputy Director, Office of AO Human Resources (AOHR), in the People, Culture, and Court Engagement (PCCE) programs group. AOHR provides human resources services to AO management and staff and develops and administers the AO’s human resources management and pay system. The PCCE programs group includes the Director’s Leadership Program, Court AO Exchange Program, AO Select Orientation Program, Model Intern Program, and Judiciary Mentorship Program, with AO Training programs expected to be added in the future. The position reports to the Attorney Advisor & Access Program Manager. The role supervises staff and administers assigned programs and projects. It serves as a subject matter expert and principal advisor to AOHR and PCCE management, manages program budgets and operational functions, and develops relationships with AO and judiciary staff and offices. The position also supports program planning, evaluation, communications, training, recruitment events, and resource management.

Requirements

At least one full year (52 weeks) of specialized experience in or directly related to the position.
Experience working as a program or project manager and implementing projects.
Experience coordinating internal budget functions, finance management, cost savings analysis, travel arrangements, procurement, and other operational programs.
Experience writing and communicating program objectives, processes, and outcomes.
Supervisory experience.
Strong written and verbal communication skills, including the ability to present coherent and persuasive ideas to senior-level executives and other key decision makers.
Team-oriented approach.

Nice To Haves

Experience managing programs focused on customer engagement, recruitment pipeline development, and employee engagement, development, and retention.
Three or more years of supervisory experience.
Lean Six Sigma Green Belt or higher certification.
Project Management or Program Management certification.

Responsibilities

Supervise daily operations of assigned staff, ensure compliance with agency policies, and mentor direct reports to support professional growth, collaboration, and organizational success.
Allocate work among direct reports equitably and efficiently, and foster cross-training and succession planning.
Administer assigned PCCE programs and projects.
Develop relationships with internal AO and judiciary staff and offices on key program and project matters.
Serve as a Contracting Officer Representative on contracts supporting assigned programs and projects.
Advise AOHR and PCCE management as a subject matter expert on assigned programs, projects, and initiatives.
Interact with customers, program participants, staff, and management to prevent or resolve program challenges.
Manage program budgets, evaluations, reporting requirements, and other operational functions.
Participate in internal and external meetings, conferences, engagements, and program recruitment events.
Draft, coordinate, and develop communications, and respond to program information requests, reports, audit responses, evaluations, and internal reviews.
Oversee coordination of the PCCE internal program budget, including finance, cost savings, analysis, travel, and procurement.
Translate management guidance on resource management, program requirements, and cost reviews; resolve related issues and keep stakeholders informed.
Develop and facilitate training related to PCCE programs for AO and judiciary audiences.
Advise PCCE management and collaborate with staff on long-range and other program-related planning.
Develop strategies and action plans for anticipated changes and requirements to meet current and forecast program needs.
Conduct qualitative and quantitative analyses of program data as part of an annual program review cycle.