Supervisory Program Analyst (Technology And Development) Nf-05

United States Army Installation Management Command • Fort Sam Houston, TX

2d • Onsite

About The Position

Under the direction of the Army Recreation Machine Program (ARMP) General Manager, the Supervisory Program Analyst organizes, directs, and controls the ARMP Technology Laboratory, including research and development of gaming devices and related electronic equipment. The position analyzes ARMP systems against technology innovations and gaming-industry trends, develops policies and procedures to ensure compliance with applicable laws and regulations, and coordinates with other ARMP disciplines on strategic planning and technology development.

The role provides technical and managerial direction to gaming laboratory staff and guidance to other departments. It directs evaluation, configuration, inspection, and analysis of slot machine operations; oversees integration and verification of communications between gaming devices, central computers, and monitoring systems; and ensures gaming equipment design and operation comply with requirements. The position also coordinates technology advancements and equipment implementation as enterprise project manager, supports technical operations in OCONUS regions and field offices, and leads staff training and continuity planning.

The analyst manages vendor relationships, recommends whether machines should be integrated into the ARMP fleet, collaborates on procedures and investigations into alleged cheating, and analyzes technical information for audit and reconciliation. The role develops operational guidance and technical doctrine, oversees compliance in OCONUS regions, and performs supervisory duties including performance management, conflict resolution, recognition, training, mentoring, and team building. It communicates project status to upper management and prepares and delivers formal briefings and presentations to IMCOM leaders and other agencies as required.

The duty station is Fort Sam Houston, Texas, and the employee is expected to reside within commuting distance. Situational telework may be provided for weather-related emergencies, office closures, or other situations where it serves a compelling agency need. A valid passport may be required for overseas travel.

Requirements

• At least one year of experience performing duties that provided the knowledge, skills, and abilities needed for the position.
• Progressively responsible experience in the gaming industry, including at least one year of experience equivalent in scope and complexity to the next lower grade level.
• Experience managing gaming operations, including mechanical functions, play aspects, casino floor operations, and regulatory compliance.
• Experience analyzing, developing, and maintaining technical standards for gaming devices.
• Experience collaborating with multifunctional teams to establish parameters and solutions for enterprise issues.
• Demonstrated knowledge of slot-system networking functions, integration, and data-system hardware.
• Ability to communicate effectively orally and in writing.
• Experience supervising, training, and evaluating subordinate staff.
• Submit a resume of two pages or less that clearly verifies qualifications.
• For government positions listed on the resume, include pay plan, series, grade, dates of employment, and government agency or department.
• Meet qualification, eligibility, and background requirements; complete employment verification; and provide direct deposit and Social Security Card information upon appointment.
• Complete a one-year probationary period if required and a supervisory probationary period if required.
• Submit an OGE-450 Financial Disclosure Statement.
• Reside within commuting distance of Fort Sam Houston, Texas.
• A valid passport may be required for overseas travel.

Nice To Haves

• Extensive experience in regulated gaming environments, such as commercial casinos, tribal gaming, or military gaming programs.
• Proven success managing vendor relationships and leading enterprise-wide technology rollouts.
• Prior experience in structured organizations, including military, federal, or compliance-heavy industries.
• A four-year degree in a technical field related to electronics, engineering, systems integration, or information technology, particularly involving regulated or high-integrity systems such as gaming hardware.
• At least five years of experience working with IGT Slot Management Systems.

Responsibilities

• Organize, direct, and control ARMP Technology Laboratory activities, including research and development of gaming devices and related electronic equipment.
• Analyze ARMP systems against technology innovations and gaming-industry trends to maintain program integrity.
• Develop policies and procedures to ensure gaming operations comply with prevailing laws and regulations.
• Coordinate strategic planning and technology development with leaders of other ARMP disciplines.
• Provide technical and managerial direction and oversight to gaming laboratory staff, and provide expertise to other departmental organizations.
• Direct evaluation, configuration, inspection, and analysis of slot machine operations.
• Oversee integration and verification of slot machine communications with central computers and monitoring systems, including testing and in-depth analysis of gaming devices.
• Ensure the technical design and operation of gaming equipment comply with requirements, both when proposed and when implemented.
• Provide technical training to assigned staff and other ARMP departments.
• Oversee and lead development of technical operations in OCONUS regions and field offices.
• Coordinate implementation of technology advancements and new equipment as the enterprise project manager.
• Develop and lead technical staff training to support continuity of operations and succession planning.
• Work with service partners to ensure gaming-floor technical requirements are supported bilaterally and systems and internal controls remain reliable.
• Manage relationships with vendors contracted to provide gaming equipment.
• Recommend whether gaming machines should be integrated into the ARMP fleet.
• Collaborate with ARMP departments to develop procedures and direct investigations into alleged cheating involving slot gaming devices.
• Analyze technical information for audit and reconciliation purposes.
• Develop and lead documentation of doctrinal policies in SOPs, technical memorandums, and other operational guidance.
• Oversee compliance with technical doctrine in OCONUS regions through direct communication and subordinate staff.
• Perform supervisory duties, including performance management, conflict resolution, awards and recognition, training, mentoring, and team building.
• Communicate project direction and status to upper management.
• Prepare and deliver formal briefings and presentations to IMCOM leaders and other agencies when required.

Benefits

• Professional development opportunities, including training, education, and certification programs.
• Access to some on-base facilities, including fitness centers and libraries.
• Regular full-time employees are eligible for health and life insurance, 401(k) and retirement plans, paid personal time off, and federal holidays.
• Payment of permanent change of station costs may be authorized based on eligibility and a determination that a move is in the Government's interest.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed