Supervisory Medical Administrative Specialist (Enrollment Coordinator)

Veterans Health Administration • Cleveland, OH

14d • Onsite

About The Position

The VA Northeast Ohio Healthcare System is recruiting a Supervisory Medical Administrative Specialist (Enrollment Coordinator) to direct, plan, and coordinate the day-to-day operations of the Health Benefits Unit. The position oversees the Enrollment & Eligibility subsection within the Ambulatory Care & Processing (AC&P) section of PCAS and assumes overall responsibility for that subsection. It integrates program objectives and planning into facility operations to support facility, VISN, and national requirements concerning Veteran eligibility and enrollment.

The role monitors management discussions, decisions, and policies affecting eligibility and enrollment workload; develops performance standards and evaluates subordinate employees; and resolves minor employee complaints. It provides technical support and guidance to stakeholders and administrative and clinical staff, including training, contractor-service coordination, workload assessment, and resource allocation. The position also advises upper management and facility points of contact on eligibility and enrollment matters and interacts with clinicians, administrative staff, Veterans, family members, Veteran service organization advocates, and Congressional offices.

The position is onsite, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. It is a permanent federal position and requires a one-year probationary period or two-year trial period, as applicable.

Requirements

• U.S. citizenship.
• For current or former federal employees subject to time-in-grade rules: 52 weeks at GS-9 for a GS-11 position, with supporting SF-50 documentation.
• One year of specialized experience equivalent to at least GS-9, including relevant knowledge of federal laws and VA eligibility regulations and policies; military service reviews and information/database searches; handling sensitive programs and information; interviewing and securing information on short turnaround; working knowledge of VISTA and CPRS; and preparing presentations and briefings for management. Alternatively, qualifying education may be used.
• Alternatively, a Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education toward such a degree, or a related LL.M.
• Complete the application, questionnaire, and required online assessment.
• Selective Service registration for males born after December 31, 1959.
• Subject to background/security investigation and completion of online onboarding and pre-employment identification requirements.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• Serve a one-year probationary period or two-year trial period, as applicable.
• Submit transcripts if using education to qualify; qualifying education must be from an accredited institution recognized by the U.S. Department of Education.

Responsibilities

• Oversee daily operations of the Enrollment & Eligibility subsection within the AC&P section of PCAS.
• Maintain awareness of management discussions, decisions, and policy making related to eligibility and enrollment workload.
• Integrate program objectives and planning into facility operations to align with facility, VISN, and national requirements concerning Veteran eligibility and enrollment.
• Develop performance standards and evaluate the work performance of subordinate employees.
• Resolve minor employee complaints.
• Plan, organize, prioritize, and expedite work accurately.
• Assume overall responsibility for the Eligibility & Enrollment subsection within AC&P.
• Provide technical support to stakeholders on matters related to Eligibility and Enrollment within AC&P.
• Interact with clinicians, administrative staff, Veterans, family members, Veteran service organization advocates, and Congressional offices.
• Advise upper management and facility points of contact on Eligibility and Enrollment matters within AC&P.
• Guide administrative and clinical staff on requirements supporting AC&P, Health Administration, and other patient-related matters.
• Provide training, coordinate services with contractors, and assess workload to determine resource allocation.

Benefits

• Federal employee benefits package for employees and their families; specific benefits depend on position type and are available from the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Ph.D. or professional degree