Supervisory IT Specialist (Area Manager)

Deputy Assistant Secretary for Information and Technology•Durham, NC

22h•Onsite

About The Position

This position is within the Department of Veterans Affairs (VA), Office of Information and Technology (OIT). The incumbent serves as an Area Manager, providing leadership and oversight of financial, human capital, and acquisition resources while developing and implementing strategies to manage IT End User Operations effectively. The role requires extensive knowledge of hardware, software, peripherals, and their relationships to operational, technical, and system architectures. The incumbent identifies and resolves root causes of problems that degrade essential IT services and applies advanced IT concepts, methodologies, and business practices to improve operations. The position also provides leadership and mentoring to subordinate staff and coordinates, presents, defends, and negotiates programs, policies, and significant issues affecting the support organization's information systems. The position is primarily aligned with NICE Cybersecurity Workforce Framework work roles 801 - Program Manager, 803 - Product Support Manager, and 805 - Program Auditor. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., though the tour of duty may change based on organizational needs. Compressed or flexible scheduling is determined by agency policy. Ad hoc telework may be authorized at management discretion; this is not a virtual position. Travel may be required, with the posting describing travel of up to 25% as needed and also stating up to 20% in the physical demands section. The work is primarily sedentary, with occasional walking and standing for travel and meetings. Employees may carry light items or drive a motor vehicle; no special physical effort is required. The work area is adequately lighted, heated, and ventilated, with normal workplace safety precautions. Employees may occasionally encounter uncomfortable conditions in research or production facilities. Applicants must be U.S. citizens and complete the required application, questionnaire, and online assessment. A background/security investigation and a probationary or trial period may be required. Applicants must have IT-related experience demonstrating attention to detail, customer service, oral communication, and problem solving, along with one year of specialized experience equivalent to at least GS-13. No educational substitution is available at this grade level.

Requirements

U.S. citizenship.
IT-related experience demonstrating attention to detail, customer service, oral communication, and problem solving.
At least one year of specialized experience equivalent to GS-13 in the normal line of progression.
Specialized experience managing IT programs and service delivery; overseeing system implementation, operations, and customer support; ensuring IT security and compliance; analyzing and resolving complex technical issues; developing policies and performance metrics; and leading staff through work assignment, performance management, and program execution.
Complete all required application steps, including the questionnaire and online assessment.
May be required to complete a background/security investigation and serve a one-year probationary period or two-year trial period.
Complete the online onboarding process and provide acceptable identification for pre-employment requirements.

Responsibilities

Provide leadership and oversight of financial, human capital, and acquisition resources.
Develop and implement strategies to effectively manage IT End User Operations.
Apply knowledge of hardware, software, peripherals, and their relationships to operational, technical, and system architectures.
Identify and resolve root causes of problems that degrade essential IT service delivery.
Apply advanced IT concepts, methodologies, and business practices to enhance operations.
Direct, lead, and mentor subordinate staff to develop their leadership and management skills.
Coordinate, present, defend, and negotiate programs, policies, and significant issues affecting support organization information systems.
Maintain effective communication with management and stakeholders.
Manage IT programs and service delivery; oversee system implementation, operations, and customer support; ensure IT security and compliance; analyze and resolve complex technical issues; develop policies and performance metrics; and lead staff through work assignment, performance management, and program execution.