Supervisory IT Specialist (PLCYPLN)

Military Treatment Facilities under DHA • Bethesda, MD

7d • Onsite

About The Position

This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service. The typical work week is 40 hours in an office setting with visits to clinical or administrative spaces on campus grounds. Shift hours are 0600-1800, with possible weekend or after-hour support. The role involves managing subordinate civilian and contractor IT personnel engaged in the administration, engineering, and maintenance of complex business and clinical server infrastructures on the unclassified defense health network enclave. Duties include direct workload allocation, establishing performance objectives, conducting evaluations, identifying professional development needs, and adjudicating informal grievances and personnel matters in accordance with federal merit principles. The position requires formulating, issuing, and enforcing standardized operational procedures, physical hardware installation baselines, operating system deployment policies, and technical guidance governing data center operations. The incumbent will assume ultimate technical accountability for the configuration, availability, performance, and incident escalation workflows of specialized clinical application servers, database systems, and integration interfaces.

Requirements

• Must be a U.S. Citizen.
• Must be able to obtain and maintain a determination of eligibility for a Tier 3 security clearance or access for the duration of employment.
• A background investigation and credit check are required.
• Immunization screening is required.
• Hepatitis B immunization is required for all positions with direct patient contact.
• Applicants may be required to show proof of other immunizations depending on the type of position.
• Mandatory seasonal Influenza vaccination requirements and subject to annual seasonal Influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).
• Must have Tuberculosis testing.
• This position has been designated Mission Essential. In the event of severe weather conditions or other such emergency type situations, the incumbent is required to report to work or remain at work as scheduled to support mission operations.
• Incumbent must meet the foundational requirements outlined in Department of Department of Defense Manual (DoDM) 8140.03 for the assigned Cyberspace Work Role.
• Legacy DoD 8570.01-M IAT Level II baseline certifications—such as CompTIA Security+ CE, CompTIA CySA+, GIAC Security Essentials (GSEC), or CCNA Security—remain fully acceptable to satisfy the foundational requirement.
• One year of specialized experience which includes maintaining the functionality and operation of all Information Technology (IT) within a Medical Treatment Facility; providing recommendations for process or program improvement; assigning work to team members or tracking work assignments of a team to ensure accuracy and completeness; developing IT policies and procedures; providing resolutions to complex problems; and implementing goals and objectives to meet current and future business requirements.
• The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving.
• No substitution of education for experience is permitted.

Nice To Haves

• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• Recruitment or relocation incentives MAY be authorized for highly qualified candidates.

Responsibilities

• Manage subordinate civilian and contractor IT personnel engaged in the administration, engineering, and maintenance of complex business and clinical server infrastructures on the unclassified defense health network enclave.
• Direct workload allocation, establish performance objectives, conduct evaluations, identify professional development needs, and adjudicate informal grievances and personnel matters in accordance with federal merit principles.
• Formulate, issue, and enforce standardized operational procedures, physical hardware installation baselines, operating system deployment policies, and technical guidance governing data center operations.
• Assume ultimate technical accountability for the configuration, availability, performance, and incident escalation workflows of specialized clinical application servers, database systems, and integration interfaces.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed