Supervisory IT Specialist (SYS/ANALYSIS)

Centers for Medicare & Medicaid Services • Woodlawn, MD

12d

About The Position

This position is in the Department of Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS), Office of Information Technology (OIT), Enterprise Systems Solutions Group (ESSG), Division of Applications Development and Support (DADS). The Supervisory IT Specialist (SYS/ANALYSIS), GS-2210-14, directs staff responsible for providing IT support to applications for various components using the enterprise business operations support capability.

The position serves as the full Deputy and “alter ego” to the Division Director, sharing supervisory authority over staff and exercising full authority when the Director is unavailable. It represents the Director in dealings with federal, state, and local officials, health organizations, and the public on sensitive or complex matters, and advises senior CMS leadership on program plans and improvements.

The role directs planning, development, and implementation of IT applications and system enhancements supporting CMS programs, including budget, schedule, and resource management for enterprise-level systems. It also provides technical leadership to staff and contractors on Agile/SAFe practices, directs innovation, and tracks performance for systems such as Accountable Care Organization systems, Innovation Center applications, and help desk portals.

The position has a regular and recurring reporting requirement to the CMS office listed in the announcement. CMS offers flexible working arrangements and alternative work schedules at the manager’s discretion. The tour of duty is flexible.

Requirements

• U.S. Citizen or National.
• Meet the IT-related basic requirement by demonstrating attention to detail, customer service, oral communication, and problem-solving competencies.
• At least one year (52 weeks) of qualifying specialized experience equivalent to the GS-13 grade level in the Federal government, obtained in the private or public sector.
• Experience monitoring Agile/SAFe or software development lifecycle efforts, including tracking contractor or team performance through Service Level Agreements (SLAs), sprint velocity, or capacity planning.
• Experience implementing a program or project end-to-end in phases, including budget, schedule, risk, and vendor/contractor oversight, to deliver measurable results.
• Experience providing technical guidance to modernize enterprise IT systems and customer support operations.
• Experience communicating with senior officials on complex or sensitive issues through presentations, briefings, reports, or analysis.
• Current Federal employees must have served at least 52 weeks at the next lower grade level to meet time-in-grade requirements.
• All qualification requirements must be met within 30 days of the announcement closing date.
• A one-year probationary period may be required.
• Subject to a background and suitability investigation.
• Males born after December 31, 1959, must be registered with Selective Service or exempt.
• Federal salary payments must be made by direct deposit.
• If selected, employment eligibility documentation for Form I-9 will be verified through the DHS E-Verify System.

Responsibilities

• Serve as full Deputy and “alter ego” to the Division Director, sharing supervisory authority over staff and exercising full authority when the Director is unavailable.
• Represent the Director in dealings with federal, state, and local officials, health organizations, and the public on sensitive or complex matters.
• Advise senior CMS leadership on program plans and improvements.
• Direct the planning, development, and implementation of IT applications and system enhancements supporting CMS programs.
• Manage budgets, schedules, and resources for enterprise-level systems.
• Provide technical leadership to staff and contractors on Agile/SAFe practices.
• Direct innovation and track performance for key systems, including Accountable Care Organization systems, Innovation Center applications, and help desk portals.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.
• Flexible working arrangements and alternative work schedules may be available at the manager’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed