Supervisory Information Technology Specialist (Operating Systems)

Agriculture, Rural Development•Kansas City, MO

About The Position

This position is in the Production Support Operations (PSO) Branch under the Technology Office. The Branch Chief leads PSO by directing system operations, ensuring the reliability of RD production environments, overseeing issue resolution, guiding staff, setting priorities, and coordinating with stakeholders to maintain secure and efficient IT operations and drive continuous improvement. The position directly supervises federal staff and assigned contractors. It supports operating systems, applications, and platforms in a virtual PaaS environment, including Microsoft, Linux, AIX, and Solaris, and manages cloud technologies such as Salesforce, Mulesoft, Azure, and AWS. The work includes server backups, cloud integration, infrastructure management, hardware and software implementation, administration and configuration, system engineering, rollout implementation, debugging, patching, vulnerability remediation, and operating-system and common-component upgrades. The Branch Chief ensures the organization’s strategic plan, mission, vision, and values are communicated and carried out. The role complies with applicable laws, regulations, policies, standards, and guidelines for RD IT projects, represents the Branch in internal and external dealings, and works with involved parties to identify issues, explore alternatives, and reach acceptable solutions. Applicants must meet the stated specialized-experience requirements. The position is subject to background and security checks, a one-year supervisory/managerial probationary period, and the stated federal employment conditions. Flexible work arrangements may be available as determined by agency policy.

Requirements

U.S. Citizen or U.S. National.
Males born after December 31, 1959, must be registered with Selective Service or exempt.
Subject to satisfactory adjudication of a background investigation and/or fingerprint check and continuous vetting.
Must successfully pass E-Verify employment verification.
Must serve a one-year supervisory/managerial probationary period unless prior service is creditable; new USDA supervisors must complete required training before the end of the probationary period.
For current federal employees seeking promotion to GS-14, at least 52 weeks of service at GS-13 in the normal line of progression is required.
Specialized experience leading and overseeing management of key IT applications and infrastructure used by agency personnel and customers.
Knowledge of IT platforms, including cloud, PaaS, mainframe, and other technology platforms.
Knowledge of IT Service Management tools and approaches and best practices for effective and efficient IT infrastructure services.
Experience interfacing with developers to integrate and implement applications and enhancements and deploy applications into hosting environments in accordance with security requirements.
Demonstrated leadership in strategy and execution across the full system life cycle and ability to work cross-functionally with internal and external customers.
Experience coordinating project work plans, schedules, standard reports, and technical requirements.
Experience coordinating release management services in accordance with security, change, and release management guidelines.
Experience maintaining technical documentation, promoting employee and stakeholder adoption and usage, and meeting objectives on time and on budget.
Must be able to obtain and maintain a security clearance and is subject to a National Agency Check and Inquiry and a credit report.
Must submit Form OGE-450 within 30 days of initial appointment and annually thereafter; subject to financial disclosure requirements.
No education substitution is permitted; qualifications are based on specialized experience.

Responsibilities

Serve as the Production Support Operations Branch Chief and directly supervise federal staff and assigned contractors.
Communicate the organization’s strategic plan, mission, vision, and values to the team and ensure they are carried out.
Support Microsoft, Linux, AIX, and Solaris servers and applications in a virtual PaaS environment.
Manage cloud technologies, including Salesforce, Mulesoft, Azure, and AWS; server backups; and cloud integration.
Support operating systems, applications, programs, platforms, and infrastructure management tools.
Provide hardware and software implementation, administration, and configuration support.
Perform server and system configuration.
Perform system engineering, rollout implementation and configuration, debugging, and support.
Perform system patching, vulnerability remediation, and operating-system and common-component upgrades.
Comply with laws, regulations, policies, standards, and guidelines affecting RD IT projects, including changes and amendments.
Manage or represent the Branch in dealings with personnel inside and outside the office.
Meet with involved parties to identify issues, explore alternatives, and reach acceptable solutions.
Lead and oversee management of key IT applications and infrastructure used by agency personnel and customers.
Interface with developers to support successful integration and implementation of new applications and enhancements and proper deployment into the hosting environment in accordance with security requirements.
Coordinate project work plans, schedules, standard reports, and technical requirements.
Coordinate release management services in accordance with security, change, and release management guidelines.
Maintain technical documentation, increase employee and stakeholder adoption and usage, and meet objectives on time and on budget.

Benefits

Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.
Flexible work arrangements may be available as determined by agency policy.

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