Supervisory Health Technician (Telehealth Clinical)

Veterans Health Administration • Carroll, IA

4d • Onsite

About The Position

The Veterans Health Administration (VHA) uses telehealth technologies to increase Veterans’ access to care and support self-management. The program develops and delivers virtual and digital tools that help Veterans communicate with care teams, coordinate care, and track and manage their health. The position supports the VA Midwest Health Care Network’s Whole Health System of care, which empowers Veterans to take charge of their health and well-being through personalized health plans, healing relationships and environments, and connections to their communities.

The Supervisory Health Technician leads the Telehealth team and supports operations of the facility’s telehealth program in coordination with the Facility Virtual Health Coordinator. The role includes supervising staff and their performance, managing workload and schedules, providing technical guidance and training, and helping Veterans prepare for telehealth clinical encounters. The position is onsite and is not eligible for telework or virtual work. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m.

Requirements

• U.S. citizenship, subject to the stated exception for non-citizens when qualified citizens cannot be recruited in accordance with VA policy.
• One year of experience in a health care field demonstrating the ability to perform the work or understand it; alternatively, four academic years above high school leading to a bachelor’s degree with related courses, or a qualifying combination of experience and education.
• For the GS-9 grade, one year of experience equivalent to GS-8, including technical guidance, planning and coordinating health technician activities, workload distribution and monitoring, quality control, performance improvement, resolving complex workload capture issues, preparing complex written instructions, and independently resolving complex issues.
• Ability to perform the full range of supervisory duties, including work assignment, performance evaluations, staff selection, and recommendations for awards, advancements, and disciplinary actions.
• Ability to plan, organize, and coordinate clinical workflow and set short- and long-term program goals.
• Ability to work independently, set priorities, delegate tasks, meet multiple deadlines, analyze organizational problems, and implement solutions to improve quality, efficiency, performance, and productivity.
• Ability to develop policy, manage equipment requests, and provide workload analysis.
• Knowledge of Connected Care programs and operations.
• Proficiency in written and spoken English.
• Unrestricted driver’s license, a clean driving record report from the DMV, and completion of a driver’s physical.
• Must pass a pre-employment physical examination and be subject to a background/security investigation.
• Must complete required onboarding and provide acceptable identification for pre-employment requirements.
• Subject to urinalysis drug screening if tentatively selected for a testing-designated position; refusing testing results in denial of employment.
• Must meet Selective Service registration requirements for males born after December 31, 1959.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• Must serve a one- or two-year trial period, subject to written certification for continued employment.

Nice To Haves

• Clinical telehealth experience.
• Supervisory experience.

Responsibilities

• Directly supervise Telehealth team members, including assigning, amending, or rejecting work and ensuring production and accuracy requirements are met.
• Develop performance plans, recommend standards and ratings, evaluate performance, make promotion and reassignment decisions, recognize outstanding performance, and address questions or performance problems.
• Effect corrective and disciplinary measures to address conduct and performance issues.
• Create and modify work schedules to respond to anticipated and unanticipated workload changes.
• Oversee attendance and review and approve leave requests while ensuring sufficient staffing for telehealth duties.
• Provide guidance and technical direction on the telehealth program and related administrative matters.
• Work with the Facility Virtual Health Coordinator to develop assignments that support facility telehealth operations.
• Distribute and balance workload and tasks in accordance with workflow, job specialization, and required rotations.
• Monitor team members’ work status and progress and adjust assignments according to priorities.
• Ensure work instructions, priorities, methods, deadlines, and quality expectations are met.
• Ensure new employees at the VA Medical Center, Virtual Mobile Clinic, Community Based Outpatient Clinic sites, and Southside Annex receive on-the-job training and instruction in job tasks and techniques.
• Provide patient education using approved materials and support Veterans in completing patient satisfaction surveys.
• Communicate effectively with clinical and administrative staff at local and remote care sites.
• Arrange and complete test video calls with Veterans to prepare them for telehealth clinical encounters.
• Ensure local and remote telehealth providers have the information and resources needed to execute contingency and emergency plans.
• Plan, organize, and coordinate clinical workflow and set program goals.
• Develop policy, manage equipment requests, analyze workload, and resolve complex operational issues.

Benefits

• Federal employee benefits package for employees and their families; specific benefit eligibility depends on position type, and applicants are directed to contact the hiring agency for details.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed