Health Technician (Telehealth Clinical) (FLOAT)

Veterans Health Administration • San Antonio, TX

12d • Onsite

About The Position

The Health Technician (Telehealth Clinical) serves in a generalist role supporting and managing telehealth operations, typically at a clinical care delivery site such as a VA Medical Center, CBOC, or VA Outreach Clinic. The position may require travel and is a float role based at the North Central Federal VA Clinic, 17440 Henderson Pass, San Antonio, Texas. Work location and tour of duty may vary according to patient-care and staffing needs, including extended hours. Travel beyond 50 miles from the base location may be eligible for a government vehicle or reimbursement requested by the employee.

The role supports clinical telehealth encounters by serving as a telepresenter within scope of practice, managing real-time telehealth events, and supporting store-and-forward applications as an imager and data manager. The technician prepares the clinical environment, educates patients, provides technical and administrative support for telehealth operations, assists end users, schedules appointments, and installs, configures, maintains, and troubleshoots technology. The position may also perform other program-support duties as assigned.

The regular schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Telework and virtual work are not available. The vacancy is permanent, with a full performance level of GS-06 and selection at GS-05 or GS-06. The position is in the Excepted Service and does not confer competitive status.

Requirements

• U.S. citizenship, subject to the stated VA policy exception for non-citizens when qualified citizens cannot be recruited.
• Proficiency in written and spoken English.
• One year of healthcare-field experience demonstrating ability to perform the work or understanding of it; alternatively, four academic years of post-high-school education leading to a bachelor's degree with occupation-related courses; or a qualifying combination of healthcare experience and education.
• For GS-06 consideration: one year of experience equivalent to the next lower grade level and demonstrated KSAs, including comprehensive knowledge of computer systems and programs; communication, consultation, teamwork, customer-service, and patient-education abilities; ability to provide and receive guidance and technical direction; ability to plan, organize, set priorities, work as a team member, and complete assignments; ability to interpret and apply complex written instructions; knowledge of general clinical policies and procedures; and skill using telehealth technologies to facilitate clinical encounters.
• Complete required background/security investigation and onboarding processes.
• Pass the pre-employment physical evaluation or examination.
• Participate in the seasonal influenza vaccination program.
• Meet applicable Selective Service registration requirements for males born after December 31, 1959.
• Serve a one- or two-year trial period, subject to written certification for continued employment.
• Submit an education transcript when relying on education to qualify; qualifying education must be from an accredited institution recognized by the U.S. Department of Education.
• Physical capabilities include moderate lifting and carrying of 15–44 pounds, use of fingers, and use of both hands; the role also involves walking, standing, repeated bending, depth perception, and hearing (hearing aid may be permitted).
• Maintain mental and emotional stability and work both closely with others and alone, indoors.

Nice To Haves

• Prior CNA, military medic, or military corpsman experience.
• Prior healthcare experience.
• Prior telehealth experience.

Responsibilities

• Support clinical telehealth encounters by serving as the telepresenter within scope of practice.
• Function as an imager and data manager for telehealth store-and-forward applications.
• Manage real-time clinical telehealth events.
• Prepare the clinical environment for telehealth services.
• Provide patient education.
• Provide technical and administrative support for telehealth operations.
• Provide technical support to end users.
• Schedule simple and complex intra-facility and inter-facility telehealth appointments.
• Install, configure, maintain, and troubleshoot technology.
• Perform program-support duties as assigned.
• Travel as needed to cover clinics based on patient-care and staffing needs.

Benefits

• Competitive salary and regular salary increases.
• 37–50 days of annual paid time off per year, including 13–26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Potential credit toward annual-leave accrual based on prior work or military service, subject to approval.
• Up to 12 weeks of paid parental leave after 12 months of employment in connection with birth, adoption, or foster-care placement.
• Potential childcare subsidy after 60 days for eligible full-time employees, subject to family-income and other eligibility rules.
• Traditional federal pension, with five-year vesting, and federal 401(k) with up to 5% in VA contributions.
• Federal health, vision, dental, term-life, and long-term-care insurance; many federal insurance programs can be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed