Health Technician (Telehealth Clinical) (FLOAT)

Veterans Health Administration • Kerrville, TX

9d • Onsite

About The Position

The Health Technician (Telehealth Clinical) serves in a generalist role supporting and managing telehealth operations, typically at a clinical care delivery site such as a VA Medical Center, community-based outpatient clinic, or VA Outreach Clinic. The position is a float role based at the North Central Federal VA Clinic in San Antonio, Texas, and may require travel to other locations based on patient-care and staffing needs. The listed vacancy is associated with the Kerrville VA Medical Center. The tour and location may change to meet patient-care needs, including extended hours. Travel beyond 50 miles from the base location may be reimbursed or supported through a government vehicle, as requested by the employee.

The technician supports clinical telehealth encounters, manages telehealth technologies and appointments, prepares clinical environments, and provides patient education and technical and administrative support. The position is not virtual, and telework is not available. The full performance level is GS-06; selection may be at GS-05 or GS-06.

The role requires one year of qualifying healthcare experience, qualifying education, or an eligible combination of education and experience for the basic requirements. GS-06 applicants must also meet the specified experience and demonstrate the listed knowledge, skills, and abilities. The position includes physical activities such as moderate lifting and carrying, walking, standing, and repeated bending, as well as work both independently and closely with others in an indoor environment.

Requirements

• U.S. citizenship, subject to the stated exception for non-citizens when qualified citizens cannot be recruited under VA policy.
• Proficiency in written and spoken English.
• One year of experience in a healthcare field demonstrating ability to perform the work or understanding of the work; alternatively, four academic years above high school leading to a bachelor's degree with occupation-related courses; or a qualifying combination of education and experience.
• For GS-06, one year of experience equivalent to the next lower grade level and demonstration of all specified KSAs: comprehensive knowledge of computer systems and programs; ability to communicate and interact with healthcare-team members and others, provide customer service and patient education; ability to provide and receive guidance and technical direction; ability to plan, organize, set priorities, work as a team member, and complete assignments; ability to interpret and apply complex written instructions; knowledge of general clinical policies and procedures; and skill using telehealth technologies for clinical encounters.
• Must pass a pre-employment physical evaluation or examination.
• Must participate in the seasonal influenza vaccination program.
• Must complete required background/security investigation, onboarding, and application documentation; applicants selected for testing-designated positions are subject to pre-employment urinalysis.
• Must serve a one- or two-year trial period.
• Must meet applicable education documentation and accreditation requirements when using education to qualify.
• The position requires moderate lifting and carrying of 15–44 pounds, use of fingers, use of both hands, walking, standing, repeated bending, depth perception, hearing (an aid may be permitted), and mental and emotional stability.

Nice To Haves

• Prior CNA, military medic, or military corpsman experience.
• Prior healthcare experience.
• Prior telehealth experience.

Responsibilities

• Support clinical telehealth encounters by serving as the telepresenter within scope of practice.
• Function as an imager and data manager for telehealth store-and-forward applications.
• Manage real-time clinical telehealth events.
• Prepare the clinical environment.
• Provide patient education.
• Provide technical and administrative support for telehealth operations.
• Provide technical support to end users.
• Schedule simple and complex intra-facility and inter-facility telehealth appointments.
• Install, configure, maintain, and troubleshoot technology.
• Perform assigned program-support duties.

Benefits

• Competitive salary and regular salary increases.
• 37–50 days of annual paid time off per year, consisting of 13–26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Potential credit toward annual leave accrual based on prior work or military service, subject to approval.
• Up to 12 weeks of paid parental leave after 12 months of employment, in connection with birth, adoption, or foster-care placement.
• Eligible full-time employees may qualify for a childcare subsidy after 60 days of employment, subject to income and other eligibility limits.
• Traditional federal pension with five-year vesting and federal 401(k) with up to 5% in VA contributions.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed