Advanced Health Technician (Telehealth Clinical) - Radiology

Veterans Health Administration • Prescott, AZ

6d • Onsite

About The Position

The Advanced Health Technician (Telehealth Clinical) serves as a member of the Radiology care team, supporting Diagnostic Radiologic Technologists, Radiologists, and other care-team members in outpatient and inpatient imaging procedures. The position provides advanced technical support and instruction in telehealth technologies to patients, staff, and providers, and works under close supervision for patient-care matters, referring issues or questions to the appropriate supervisors or technologists.

The role supports safe and efficient imaging care by preparing rooms and supplies, assisting with patient positioning and transfers, explaining procedures, monitoring patients, supporting scheduling and patient flow, and maintaining accurate records. The technician also monitors and captures workload credit, develops reporting procedures, participates in performance improvement, and coordinates with Biomedical and IT staff on telehealth hardware and software installation and upgrades. The position promotes patient safety, confidentiality, and a safe therapeutic work environment while following applicable VA and department policies.

Requirements

• U.S. citizenship, subject to the stated exception for non-citizens when qualified citizens cannot be recruited under VA policy.
• Proficiency in written and spoken English.
• One year of health-care-field experience demonstrating the ability to perform the work or understanding of the work; or four academic years above high school leading to a bachelor’s degree with related coursework; or a qualifying combination of experience and education.
• For the GS-7 Advanced level, one year of experience equivalent to the next lower GS-6 grade level.
• Ability to use independent technical judgment to analyze, evaluate, and resolve problems.
• Knowledge of quality-control and assurance procedures and performance-improvement principles.
• Ability to function effectively amid competing priorities.
• Knowledge of maintenance and troubleshooting of telehealth equipment.
• Ability to work with a team to provide technical guidance and to plan, organize, and coordinate health-technician activities, including workload distribution and monitoring work status, progress, and accuracy.
• Ability to assist with Health Technician (Telehealth Clinical) development, outcome management, and strategic planning.
• Ability to perform successful knowledge transfer on telehealth technologies.
• Must pass a pre-employment physical evaluation or examination and meet the stated pre-employment screening and onboarding conditions.
• Must participate in the seasonal influenza vaccination program.
• Must be able to meet the physical demands, including lifting objects up to 40 pounds, moving specialized equipment, and assisting patients with transfers; assistance from others is used when moving heavy equipment or large patients.
• Certification is not required.

Responsibilities

• Provide instruction, training, resources, and advanced technical support on telehealth technologies to patients, staff, and providers, including support by phone, web chat, social media, and in-person sessions.
• Assist Diagnostic Radiologic Technologists, Radiologists, and other care-team members with outpatient and inpatient imaging procedures.
• Prepare examination rooms and obtain requested equipment and supplies; perform tasks as requested.
• Assist patients with positioning and transfers, explain imaging procedures, and help patients or family members understand instructions and cooperate during exams.
• Monitor patients for signs of contrast reactions and promptly report them to the Diagnostic Radiologic Technologist and Radiologist; observe, report, and record changes in patients’ physical or emotional status.
• Recognize and initiate appropriate emergency code activation; initiate CPR and assist with cardiopulmonary resuscitation and care of choking victims.
• Help schedule examinations with MSAs and providers, optimize scanner times while allowing flexibility for emergencies, prioritize scheduled patients with technologists, and accommodate emergency patients.
• Answer incoming calls, update patients’ pertinent information in the facility computer system, and remind patients of appointments and follow up on no-shows.
• Follow established procedures and protocols; conduct equipment and product quality-control procedures and maintain quality-control and workload records.
• Monitor and capture workload credit, develop reporting procedures, and participate in performance-improvement activities to improve patient care access and telehealth processes.
• Use sampling and measurement techniques to identify and analyze weaknesses in work and telehealth procedures and provide related reports.
• Coordinate with Biomedical and IT staff on installation and upgrades of telehealth hardware and software.
• Maintain knowledge of procedures, policies, and directives and provide technical consultation and support to staff and patients.
• Promote a safe and therapeutic work environment, report and where possible eliminate safety hazards, use equipment and body mechanics properly, and follow patient-safety policies.
• Protect patient and other sensitive information in compliance with HIPAA, the Privacy Act, federal records requirements, and computer security measures; use computers only for work-related purposes.
• Perform other duties as assigned.

Benefits

• 37–50 days of annual paid time off per year, including annual leave, sick leave, and 11 paid federal holidays.
• Potential credit toward annual-leave accrual based on prior work or military service, subject to approval.
• Up to 12 weeks of paid parental leave after 12 months of employment, in connection with the birth, adoption, or foster-care placement of a child.
• Eligible full-time employees may qualify for a childcare subsidy after 60 days of employment, subject to family-income, child-eligibility, and subsidy limits.
• Traditional federal pension, with five-year vesting, and federal 401(k) with up to 5% in VA contributions.
• Federal health, vision, dental, term-life, and long-term-care insurance; many federal insurance programs can be carried into retirement.
• Competitive salary and regular salary increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed