Advanced Health Technician - Telehealth Clinical

Veterans Health Administration • Washington, DC

1d • Onsite

About The Position

The Veterans Health Administration uses telehealth technologies to increase Veterans’ access to care and support their self-management. The program develops and delivers virtual and digital technologies that help Veterans communicate synchronously and asynchronously with healthcare teams and coordinate, track, and manage their care. The Advanced Health Technician supports the delivery and operation of these telehealth services, providing technical assistance, training, workload monitoring, and process-improvement support. The full performance level is GS-07. The position is not virtual; ad-hoc telework may be available as determined by agency policy. Work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The role may require travel between VA and/or non-VA clinical care sites, and a valid driver’s license is required.

Requirements

• U.S. citizenship, subject to the stated exception for appointments when qualified citizens cannot be recruited under VA policy.
• At least one year of experience in a healthcare field demonstrating ability to perform the work or understanding of it; or four academic years above high school leading to a bachelor's degree with related coursework; or an eligible combination of experience and education.
• For the GS-7 advanced grade, one year of experience equivalent to the next lower grade level (GS-6).
• Demonstrated ability to use independent technical judgment to analyze, evaluate, and resolve problems.
• Knowledge of quality control and assurance procedures and performance-improvement principles.
• Ability to function effectively amid competing priorities.
• Knowledge of telehealth equipment maintenance and troubleshooting.
• Ability to work with a team to provide technical guidance, plan, organize, coordinate activities, distribute workload, and monitor work progress and accuracy.
• Ability to assist with technician development, outcome management, and strategic planning.
• Ability to successfully transfer knowledge about telehealth technologies.
• Proficiency in spoken and written English.
• Must pass a pre-employment physical examination and background/security investigation; selected applicants are subject to required onboarding and, for testing-designated positions, drug testing.
• Must participate in the seasonal influenza vaccination program.
• A valid driver's license is required if travel between VA and/or non-VA clinical care sites is required.
• Male applicants born after December 31, 1959, must be registered with Selective Service.
• Must complete the required application steps and online assessment.

Nice To Haves

• Recent three years of outpatient experience as a Health Technician or Medical Assistant.
• Experience coordinating clinic setup and monitoring workload capture and issues for assigned patient and provider clinics.
• Experience participating in performance-improvement activities to improve efficiency.
• Experience preparing clinical environments, including medical and telecommunications equipment for examinations and treatment.
• Experience communicating effectively with clinical and administrative staff at local and remote sites of care.

Responsibilities

• Monitor and capture workload credit.
• Develop reporting procedures and participate in performance-improvement activities to improve patient access and telehealth processes, including sampling, measurements, and identifying and analyzing weaknesses in procedures.
• Coordinate with Biomedical and IT staff on installation and upgrades of hardware and software for telehealth technologies.
• Provide advanced telehealth technical support to patients, staff, and providers.
• Provide technical consultation and support through phone, web chat, social media, and in-person sessions.
• Provide instruction, training, and resources to patients, staff, and providers on using advanced telehealth technologies to deliver care.
• Prepare clinical environments and medical and telecommunications equipment for examinations and treatment.
• Communicate with clinical and administrative staff at local and remote sites of care.
• Use independent technical judgment to analyze, evaluate, and resolve problems; apply quality assurance and performance-improvement principles; and troubleshoot and maintain telehealth equipment.
• Help coordinate and monitor assigned patient and provider clinics, workload capture, work status, and accuracy; assist with technician development, outcome management, and strategic planning.
• Transfer knowledge effectively about the use of telehealth technologies.

Benefits

• Competitive salary and regular salary increases; a higher step rate may be considered for higher or unique qualifications or agency needs.
• 37–50 days of annual paid time off per year, including annual leave, sick leave, and 11 paid federal holidays.
• Potential credit toward annual leave accrual based on prior work or military service, subject to approval.
• Up to 12 weeks of paid parental leave after 12 months of employment, in connection with birth, adoption, or foster-care placement.
• Childcare subsidy may be available to eligible full-time employees after 60 days of employment, subject to income and other eligibility limits.
• Traditional federal pension, with five-year vesting, and federal 401(k) with up to 5% in VA contributions.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs may be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed