VCS Health Tech (Lead Optician)- New Orleans LA
About The Position
The Veterans Canteen Service (VCS) is seeking an experienced and motivated Supervisory Health Tech (Opticians) to support operations within the VCS Optical Shop at the New Orleans, Louisiana VA Medical Center. The position coordinates optical operations and serves as a liaison between VCS, eye clinic providers, and prosthetics teams, helping provide service to Veterans. The role combines customer assistance and optical services with supervision of optician staff. It includes assisting customers with eyewear choices, performing measurements and fittings, documenting services and patient interactions in CPRS, and coordinating communications and follow-up. The supervisor also manages personnel functions, assigns work, monitors task completion, and supports efficient operations.
Requirements
- At least one year of specialized experience demonstrating the knowledge, skills, and abilities necessary to perform the duties.
- Advanced computer skills, including proficiency in Microsoft Office applications.
- Ability to quickly learn and operate software systems used by the Optical Contractor and the Department of Veterans Affairs, including DOS-based programs.
- Ability to review optical prescriptions, identify discrepancies or irregularities, and take appropriate corrective action.
- Skill in measuring and verifying lens placement within spectacle frames against required positioning tolerances and quality standards.
- Ability to select and match lens types, forms, and positioning to individual patient vision requirements and comfort.
- Ability to identify and resolve optical issues involving prescription verification, transition lenses, optical center alignment, segment heights, and improper frame selections.
- High school diploma or GED.
- Current, valid REAL ID.
- Must serve a one-year trial period and receive written certification that continued employment advances the public interest to remain employed after the trial period.
- Males born after December 31, 1959, must be registered with Selective Service.
- Subject to a background/security investigation.
Responsibilities
- Greet customers entering the Optical Shop, respond to inquiries, and provide information about eyewear pricing, availability, and estimated delivery timelines.
- Oversee personnel functions for Optician staff, including supervision, performance oversight, and daily operational management.
- Assign duties, distribute workload, and monitor task completion to support efficient workflow and adherence to operational procedures.
- Assist customers with frame selection and product upgrades, maintaining knowledge of available frames, lenses, and coatings.
- Perform eyewear measurements, fittings, adjustments, and basic repairs.
- Document services and patient interactions in the CPRS system.
- Manage customer communications, coordinate follow-up actions, and ensure timely resolution of customer needs and service requests.
- Coordinate optical operations and serve as a liaison between VCS, eye clinic providers, and prosthetics teams.
Benefits
- Federal employees and their families have access to a comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
