VCS Health Tech (Lead Optician) Memphis TN

Veterans Health Administration•New Orleans, LA

19h•Onsite

About The Position

The Veterans Canteen Service (VCS) is seeking an experienced and motivated Supervisory Health Tech (Optician) to support operations at the VCS Optical Shop at the Memphis, Tennessee VA Medical Center. This position coordinates optical operations and serves as a liaison between VCS, eye clinic providers, and prosthetics teams, helping deliver service to Veterans. The role includes customer assistance, supervision and daily management of Optician staff, workload coordination, eyewear product guidance, optical measurements and fittings, basic repairs, service documentation in the CPRS system, and follow-up on customer needs. The position requires at least one year of specialized experience and a high school diploma or GED. A current, valid REAL ID is required. Employment includes a one-year trial period and is subject to background/security investigation.

Requirements

At least one year of specialized experience demonstrating the knowledge, skills, and abilities needed to perform the duties.
Advanced computer skills, including proficiency in Microsoft Office applications.
Ability to learn and operate new software systems used by the Optical Contractor and the Department of Veterans Affairs, including DOS-based programs.
Ability to review optical prescriptions, recognize discrepancies or irregularities, and take appropriate corrective action.
Skill in measuring and verifying proper lens placement within spectacle frames.
Ability to select and match appropriate lens types, forms, and positioning to meet patient vision requirements and comfort.
Ability to identify and resolve optical quality issues.
High school diploma or GED.
Current, valid REAL ID.
Males born after December 31, 1959, must meet Selective Service registration requirements.
Subject to background/security investigation.
Must serve a one-year trial period and receive written certification to continue employment after the trial period.

Responsibilities

Greet Optical Shop customers, answer inquiries, and provide information about eyewear pricing, availability, and estimated delivery timelines.
Oversee personnel functions for Optician staff, including supervision, performance oversight, and daily operational management.
Assign duties, distribute workload, and monitor task completion to support efficient workflow and compliance with operational procedures.
Assist customers with frame selection and product upgrades, maintaining knowledge of available frames, lenses, and coatings.
Perform eyewear measurements, fittings, adjustments, and basic repairs.
Document services and patient interactions accurately in the CPRS system.
Manage customer communications, coordinate follow-up actions, and ensure timely resolution of customer needs and service requests.
Review optical prescriptions, identify discrepancies or irregularities, and take corrective action.
Measure and verify lens placement in spectacle frames against positioning tolerances and quality standards.
Select and match lens types, forms, and positioning to individual patient vision requirements and comfort.
Identify and resolve optical issues involving prescription verification, transition lenses, optical center alignment, segment heights, and frame selection.