VCS Health Tech (Lead Optician) Dallas TX

Veterans Health Administration•Dallas, TX

4d•Onsite

About The Position

The Veterans Canteen Service (VCS) is seeking an experienced and motivated Supervisory Health Tech (Opticians) to support operations within the VCS Optical Shop at the Dallas, Texas VA Medical Center. The position coordinates optical operations and serves as a liaison between VCS, eye clinic providers, and prosthetics teams, helping provide service to Veterans. The role includes assisting customers with eyewear and frame selection, supervising Optician staff, coordinating workload, and performing eyewear measurements, fittings, adjustments, and basic repairs. Services and patient interactions are documented in the CPRS system, and the position manages customer communications and follow-up.

Requirements

At least one year of specialized experience demonstrating the knowledge, skills, and abilities needed to perform the job duties.
Advanced computer skills, including proficiency in Microsoft Office applications.
Ability to quickly learn and operate software used by the Optical Contractor and the Department of Veterans Affairs, including DOS-based programs.
Ability to review optical prescriptions, recognize discrepancies or irregularities, and take corrective action to ensure accuracy and compliance with established standards.
Skill in measuring and verifying proper lens placement within spectacle frames, including required positioning tolerances and quality standards.
Ability to select and match appropriate lens types, forms, and positioning to meet individual patient vision requirements and comfort.
Ability to identify and resolve optical issues involving prescription verification, transition lenses, optical center alignment, segment heights, and improper frame selections.
A current, valid REAL ID is required to work with the Veterans Canteen Service.
A high school diploma or GED is required.
Must serve a one-year trial period and receive written certification that continued employment advances the public interest to remain employed after the trial period.
Selective Service registration is required for males born after December 31, 1959.
Subject to background and security investigation.

Responsibilities

Greet Optical Shop customers, respond to inquiries, and provide information about product pricing, availability, and estimated eyewear delivery timelines.
Oversee personnel functions for Optician staff, including supervision, performance oversight, and daily operational management.
Assign duties, distribute workload, and monitor task completion to support efficient workflows and compliance with operational procedures.
Assist customers with frame selection and product upgrades, maintaining knowledge of available frames, lenses, and coatings.
Perform eyewear measurements, fittings, adjustments, and basic repairs.
Document services and patient interactions in the CPRS system.
Manage customer communications, coordinate follow-up actions, and ensure timely resolution of customer needs and service requests.
Review optical prescriptions, identify discrepancies or irregularities, and take appropriate corrective action.
Measure and verify lens placement in spectacle frames against positioning tolerances and quality standards.
Select and match lens types, forms, and positioning to meet patient vision requirements and comfort.
Identify and resolve optical issues involving prescription verification, transition lenses, optical center alignment, segment heights, and frame selection.