VCS Health Tech (Optician) Prescott AZ

Veterans Health Administration • Prescott, AZ

16h • Onsite

About The Position

The Veterans Canteen Service (VCS) is seeking experienced and motivated Health Tech (Opticians) to support operations within VCS Optical Shops at the Prescott, Arizona VA Medical Center. The position coordinates optical operations and serves as a liaison between VCS, eye clinic providers, and prosthetics teams, helping deliver service to Veterans.

The role involves assisting customers with eyewear choices, fittings, measurements, and orders; documenting patient information; coordinating with clinics, laboratories, prosthetics staff, and vendors; resolving order issues; and supporting inventory and merchandise management.

Requirements

• Certified by the applicable State Board of Opticianry; the posting contains a placeholder for the state name and notes to remove the requirement if it is not required by the state.
• At least one year of experience working as an Optician.
• Ability to work independently, manage responsibilities efficiently, and maintain high standards of patient service.
• Ability to identify prescription discrepancies or anomalies and take corrective action.
• Skill in optical verification and quality assurance, including prescription verification, transitions verification, optical center alignment, segment height accuracy, and appropriate frame selection.
• Proficiency with optical equipment and tools, including adjustment and bench tools, lensometer and lens clock, frame heater, PD ruler and pupilometer, penlight and interpupillary measuring devices, frame and lens cleaning products, thickness caliper, vertex densometer, tolerance charts, and visual acuity charts.
• Current, valid REAL ID required to work with the Veterans Canteen Service.
• High school diploma or General Equivalency Diploma (GED) required.
• Males born after December 31, 1959, must meet Selective Service registration requirements.
• Subject to a background/security investigation.
• Must serve a one-year trial period; continued employment requires written certification that it advances the public interest.

Responsibilities

• Greet customers and assist with frame selection, pricing, product options, and delivery timelines.
• Maintain a professional and welcoming environment and help patients make informed eyewear decisions.
• Fit eyewear and obtain accurate measurements using optical equipment.
• Document patient information and measurements in the Computerized Patient Record System (CPRS).
• Process eyewear orders, collect payments, prepare sales documentation, and enter orders into contractor and VA systems.
• Present appropriate lens options, upgrades, and additional eyewear using a consultative, no-pressure sales approach.
• Coordinate with eye clinics, laboratories, prosthetics staff, and vendors to track orders and resolve issues involving missing, damaged, or delayed eyewear.
• Address customer concerns professionally and escalate complex issues when needed.
• Maintain clean, organized, and appealing eyewear displays.
• Support merchandise control, pricing, recordkeeping, and protection of inventory and fixed assets.

Benefits

• The posting states that federal employees have access to a comprehensive benefits package, with eligibility depending on position type; it does not specify individual benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED