VCS Health Tech (Optician) - Atlanta Area

Veterans Health Administration • Atlanta, GA

4d • Onsite

About The Position

The Veterans Canteen Service (VCS) is seeking experienced and motivated Health Techs (Opticians) to support operations at VCS Optical Shops within multiple outpatient clinics in the Atlanta, Georgia area. The role coordinates optical operations and serves as a liaison among VCS, eye clinic providers, and prosthetics teams, helping deliver service to Veterans.

Responsibilities include assisting customers with eyewear selection and orders, taking and documenting optical measurements, supporting sales and payment processing, coordinating with clinics and vendors to resolve order issues, and maintaining displays and inventory.

Requirements

• At least one year of experience working as an Optician.
• Ability to work independently, manage responsibilities efficiently, and maintain high standards of patient service.
• Ability to identify prescription discrepancies or anomalies and take appropriate corrective action.
• Ability to identify and resolve optical issues, including prescription verification, transitions verification, optical center alignment, segment height accuracy, and appropriate frame selection.
• Proficiency with optical equipment and tools, including adjustment and bench tools, lensometer and lens clock, frame heater, PD ruler and pupilometer, penlight and interpupillary measuring devices, frame and lens cleaning products, thickness caliper, vertex densometer, tolerance charts, and visual acuity charts.
• High school diploma or GED.
• Current, valid REAL ID.
• Selective Service registration is required for males born after December 31, 1959.
• Subject to background/security investigation.
• Must serve a one-year trial period; continued employment after the trial period requires written certification that it advances the public interest.

Responsibilities

• Greet customers and provide assistance with frame selection, pricing, product options, and delivery timelines.
• Maintain a professional and welcoming environment and help patients make informed eyewear decisions.
• Fit eyewear and obtain accurate measurements using optical equipment and tools.
• Document patient information and measurements in the Computerized Patient Record System (CPRS).
• Process eyewear orders, collect payments, prepare sales documentation, and enter orders into contractor and VA systems.
• Present appropriate lens options, upgrades, and additional eyewear using a consultative, no-pressure sales approach.
• Coordinate with eye clinics, laboratories, prosthetics staff, and vendors to track orders and resolve missing, damaged, or delayed eyewear issues.
• Address customer concerns professionally and escalate complex issues when necessary.
• Keep eyewear displays clean, organized, and visually appealing.
• Support merchandise control, pricing, recordkeeping, and protection of inventory and fixed assets.

Benefits

• Federal employees and their families have access to a comprehensive benefits package. Eligibility depends on the position type; contact the hiring agency for details on specific benefits offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED