VCS Health Tech (Optician) Dallas TX

Veterans Health Administration • Dallas, TX

4d • Onsite

About The Position

The Veterans Canteen Service (VCS) is seeking experienced and motivated Health Tech (Opticians) to support operations within VCS Optical Shops at the Dallas, TX VA Medical Center. This position coordinates optical operations and serves as a key liaison between VCS, eye clinic providers, and prosthetics teams, helping enhance the experience for Veterans.

The role includes assisting customers with eyewear selection and purchases, performing fittings and optical measurements, processing orders, coordinating with clinics and vendors to resolve issues, and maintaining displays and inventory. The position requires at least one year of optician experience, a high school diploma or GED, and a current, valid REAL ID. A one-year trial period and background/security investigation apply.

Requirements

• At least one year of experience working as an Optician.
• Ability to work independently, manage responsibilities efficiently, and maintain high standards of patient service.
• Ability to identify prescription discrepancies or anomalies and take appropriate corrective action.
• Skill in optical verification and quality assurance, including prescription verification, transitions verification, optical center alignment, segment height accuracy, and appropriate frame selection.
• Proficiency with optical equipment and tools, including adjustment and bench tools, lensometer and lens clock, frame heater, PD ruler and pupilometer, penlight and interpupillary measuring devices, frame and lens cleaning products, thickness caliper, vertex densometer, tolerance charts, and visual acuity charts.
• High school diploma or GED.
• Current, valid REAL ID required to work with the Veterans Canteen Service.
• Serve a one-year trial period; continued employment after the trial period requires written certification that it advances the public interest.
• Subject to background/security investigation.
• Selective Service registration is required for males born after 12/31/1959.

Responsibilities

• Greet customers and assist with frame selection, pricing, product options, and delivery timelines.
• Maintain a professional and welcoming environment and help patients make informed eyewear decisions.
• Fit eyewear and take accurate measurements using optical equipment.
• Document patient information and measurements in the Computerized Patient Record System (CPRS).
• Process eyewear orders, collect payments, prepare sales documentation, and enter orders into contractor and VA systems.
• Promote appropriate lens options, upgrades, and additional eyewear through a consultative, no-pressure sales approach.
• Coordinate with eye clinics, laboratories, prosthetics staff, and vendors to track orders and resolve missing, damaged, or delayed eyewear issues.
• Address customer concerns professionally and escalate complex issues when necessary.
• Maintain clean, organized, and visually appealing eyewear displays.
• Support merchandise control, pricing, recordkeeping, and protection of inventory and fixed assets.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific eligibility depends on position type, and candidates are directed to contact the hiring agency for details.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED