VCS Health Tech (Lead Optician)- Houston TX

Veterans Health Administration•Houston, TX

15h•Onsite

About The Position

The Veterans Canteen Service (VCS) is seeking an experienced and motivated Supervisory Health Tech (Optician) to support operations at the VCS Optical Shop within the Houston, Texas VA Medical Center. The role coordinates optical operations and serves as a liaison between VCS, eye clinic providers, and prosthetics teams, helping deliver service to Veterans. The position provides customer assistance with eyewear, oversees Optician staff and daily operations, coordinates workloads, and supports frame selection and product upgrades. It also performs eyewear measurements, fittings, adjustments, and basic repairs; documents services and patient interactions in the CPRS system; and manages customer communications and follow-up. Employment is subject to a one-year trial period, a background/security investigation, and applicable Selective Service registration requirements. A current, valid REAL ID is required to work with VCS.

Requirements

At least one year of specialized experience demonstrating the knowledge, skills, and abilities necessary to perform the position's duties.
Advanced computer skills, including proficiency in Microsoft Office applications.
Ability to quickly learn and operate software systems used by the Optical Contractor and the Department of Veterans Affairs, including DOS-based programs.
Ability to review optical prescriptions, recognize discrepancies or irregularities, and take corrective action to ensure accuracy and compliance with established standards.
Skill in measuring and verifying lens placement within spectacle frames against positioning tolerances and quality standards.
Ability to select and match lens types, forms, and positioning to individual patient vision requirements and comfort.
Ability to identify and resolve optical issues involving prescription verification, transition lenses, optical center alignment, segment heights, and improper frame selections.
High school diploma or GED.
Current, valid REAL ID.
Subject to a background/security investigation.
Males born after December 31, 1959 must meet Selective Service registration requirements.
Must serve a one-year trial period; continued employment after the period requires written certification that it advances the public interest.

Responsibilities

Greet Optical Shop customers, respond to inquiries, and explain eyewear pricing, availability, and estimated delivery timelines.
Oversee personnel functions for Optician staff, including supervision, performance oversight, and daily operational management.
Assign duties, distribute workload, and monitor task completion to support efficient workflow and adherence to operational procedures.
Assist customers with frame selection and product upgrades, maintaining knowledge of available frames, lenses, and coatings.
Perform eyewear measurements, fittings, adjustments, and basic repairs.
Accurately document services and patient interactions in the CPRS system.
Manage customer communications, coordinate follow-up actions, and ensure timely resolution of customer needs and service requests.