VCS Health Tech (Lead Optician)- San Antonio TX
About The Position
The Veterans Canteen Service (VCS) is seeking an experienced and motivated Supervisory Health Tech (Optician) to support operations within the VCS Optical Shop at the San Antonio VA Medical Center. This role coordinates optical operations and serves as a liaison between VCS, eye clinic providers, and prosthetics teams, with the goal of enhancing service for Veterans. The position combines customer service, staff supervision, workload coordination, and optical services. The incumbent assists customers with eyewear, performs measurements and fittings, and documents services and patient interactions in the CPRS system.
Requirements
- At least one year of specialized experience demonstrating the knowledge, skills, and abilities needed to perform the job duties.
- Advanced computer skills, including proficiency in Microsoft Office applications.
- Ability to learn and operate software systems used by the Optical Contractor and Department of Veterans Affairs, including DOS-based programs.
- Ability to review optical prescriptions, recognize discrepancies or irregularities, and take corrective action to ensure accuracy and compliance with established standards.
- Skill in measuring and verifying lens placement within spectacle frames and ensuring required positioning tolerances and quality standards.
- Ability to select and match lens types, forms, and positioning to individual patient vision requirements and comfort.
- Ability to identify and resolve optical issues, including prescription verification, transition lenses, optical center alignment, segment heights, and improper frame selections.
- A current, valid REAL ID is required to work with the Veterans Canteen Service.
- High school diploma or GED required.
- Must serve a one-year trial period and receive written certification that continued employment advances the public interest to remain employed after the trial period.
- Males born after December 31, 1959, must meet Selective Service registration requirements.
- Subject to background/security investigation.
Responsibilities
- Greet customers entering the Optical Shop, respond to inquiries, and provide information about eyewear pricing, availability, and estimated delivery timelines.
- Oversee personnel functions for Optician staff, including supervision, performance oversight, and daily operational management.
- Assign duties, distribute workload, and monitor task completion to support efficient workflow and compliance with operational procedures.
- Assist customers with frame selection and product upgrades, maintaining knowledge of available frames, lenses, and coatings.
- Perform eyewear measurements, fittings, adjustments, and basic repairs.
- Accurately document services and patient interactions in the CPRS system.
- Manage customer communications, coordinate follow-up actions, and ensure timely resolution of customer needs and service requests.
Benefits
- Comprehensive federal employee benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
