Supervisory Health Systems Specialist

Veterans Health Administration • Kansas City, MO

1d

About The Position

The Supervisory Health Systems Specialist is located within the Office of High Reliability and is organizationally aligned under the Office of the Medical Center Director at the Kansas City VA Medical Center. The incumbent oversees and implements the Health Care System's Performance Improvement program, applying Lean, Six Sigma, coaching, project management, and training. The role also advises leadership on developing strategic plans and guides major facility-wide projects through execution.

The position leads healthcare and operational improvement projects that affect patient care delivery systems and functions throughout the medical center. It analyzes performance data, identifies root causes, develops statistical models to measure improvement, and leads subject matter experts, frontline staff, and leadership through structured project management and performance improvement processes. The incumbent facilitates, coaches, and trains audiences across organizational levels throughout project lifecycles and identifies alternative systems and processes to mitigate errors.

This is a supervisory role with responsibility for evaluating staff performance, interviewing and tentatively selecting candidates, assigning and delegating work, and holding staff accountable for performance improvement programs and projects. The role also addresses union complaints and grievances, ensures supervisors understand negotiated agreements, and identifies management development and training needs. The work schedule is 7:30 a.m. to 4:00 p.m., Monday through Friday. The position may be authorized for telework; eligibility is discussed during the interview process.

Requirements

• Must be a U.S. citizen.
• Must undergo a background/suitability investigation.
• Selective Service registration is required for males born after December 31, 1959.
• Must submit a complete application package, including a resume and transcripts as applicable.
• Selected applicants must complete an online onboarding process and provide acceptable identification for pre-employment requirements.
• Must serve a one-year probationary period.
• For current federal employees who held a GS grade within the past 52 weeks, must meet the time-in-grade requirement; for GS-13, this means 52 weeks at GS-12 in federal service, supported by an SF-50.
• Must meet the Health System Administration Series, 0671 individual occupational requirements through qualifying education, specialized experience, or the specified agency-sponsored in-service training provision.
• Must have one year of specialized experience equivalent to the GS-12 level in federal service, including experience evaluating and establishing healthcare partnership programs; training and coordinating patient safety activities; collaborating with and advising healthcare executives; and identifying medical center problems involving new or revised policies or procedures for senior management.
• There is no educational substitution for the GS-13 level.
• Must participate in the seasonal influenza program by receiving annual vaccination or obtaining an approved medical or religious exemption; those with an exemption must wear a face mask when required.

Nice To Haves

• Supervisory experience.
• Systems redesign expertise.
• Quality management experience.
• Project management proficiency.
• Formal Lean training.

Responsibilities

• Oversee and implement the Health Care System's Performance Improvement program.
• Evaluate the performance of Systems Redesign staff.
• Conduct interviews and tentatively select candidates for positions.
• Assign work to subordinates, delegate authority as appropriate, and hold staff accountable for performance improvement programs, projects, and products under their supervision.
• Analyze data and conduct background research on issues; pull, isolate, and manipulate data to identify root causes of performance issues.
• Develop statistical models to measure the success of performance improvement actions.
• Lead subject matter experts, frontline staff, and leadership through project management processes using Lean Six Sigma, Lean VA-TAMCCS, and other performance improvement disciplines.
• Provide timely and responsive decisions to unions and their members on complaints and grievances, and ensure supervisors are familiar with the negotiated agreement.
• Identify and provide for management development and training needs of key staff members.
• Participate in and facilitate quality, safety, effectiveness, and efficiency improvement efforts.
• Lead healthcare and operational improvement projects affecting patient care delivery systems and functions throughout the medical center.
• Facilitate, coach, and train audiences at all organizational levels throughout the lifecycle of performance improvement projects.
• Identify alternative systems and processes based on Lean, Systems Redesign, and Systems Engineering principles to mitigate errors.
• Align performance improvement teams and resources, project scopes, and value streams with strategic and operational plans.
• Perform other duties as assigned.

Benefits

• Comprehensive federal employee benefits package for employees and their families.
• Potential credit for job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual, subject to prior request and approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed