Supervisory Health System Specialist (Center for Development & Civic Engagement, CDCE)

Veterans Health Administration • Portland, OR

7d • Onsite

About The Position

The position is located at the VA Portland Health Care System (VAPORHCS) and serves as Chief of the Center for Development & Civic Engagement (CDCE). The role supervises and manages an integrated service line covering Public and Congressional Affairs, Executive Communications, Voluntary Support, and Veterans Experience, including the Office of Patient Advocacy. The incumbent also serves as the facility’s Veteran Experience Officer, directing programs and strategies to improve Veteran experience, community engagement, and public perception.

The position oversees the facility’s Veteran Experience and Patient Centered Care initiative, Patient Advocate programs, Congressional and Controlled Correspondence program, and Customer Satisfaction Survey program. It provides strategic direction for communications, customer experience, civic engagement, and related programs, ensuring alignment with VA/VISN goals and federal requirements.

As a first-line supervisor, the incumbent exercises full supervisory authority over a multidisciplinary team of administrative and program staff, typically ranging from GS-5 to GS-11. The role includes performance management, work assignment, training, hiring actions, and addressing employee concerns. The work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Pacific time. Telework is available on an ad hoc basis only.

Requirements

• At least one full year of specialized experience equivalent to GS-12 in the Federal Service, involving progressively responsible analytical or administrative management, or supervisory experience in the health care field.
• Experience related to health care delivery systems, including their missions, organizations, programs, and requirements.
• Knowledge of regulations and standards of regulatory and credentialing groups.
• Knowledge of government-wide, agency, and facility administrative systems and requirements, such as budget, personnel, and procurement.
• Experience working with healthcare professionals and organizational leadership to address problems supporting patient care and program or operational functions.
• Experience analyzing data and applying management principles and analytic techniques to develop recommendations concerning program operations, customer experience, methodologies, or missions.
• Experience developing and leading strategic planning initiatives to improve healthcare service delivery and operational efficiency.
• Experience planning, organizing, and developing studies or projects, and performing a wide range of administrative functions.
• Applicants who are current or former Federal employees subject to time-in-grade requirements must have 52 weeks at GS-12 for this GS-13 position.
• U.S. citizenship is required.
• Must complete the application, assessment, and questionnaire; applicants must also complete the Supervisory Situational Judgment Test.
• Must meet applicable Selective Service registration requirements for males born after December 31, 1959.
• Must undergo a background/security investigation and complete online onboarding and acceptable identity documentation requirements.
• Must participate in the seasonal influenza vaccination program or obtain an eligible medical or religious exemption; face masks are required when an exemption is granted.
• Must serve a one-year probationary period.
• Applicants must clearly describe the nature of qualifying duties and responsibilities and the hours worked per week to receive experience credit.

Responsibilities

• Plan, design, and execute programs to inform and educate general and special publics about the organization’s programs, activities, and services.
• Provide oversight of public affairs and communications, including media relations, stakeholder relations, civic engagement, employee communications, and internal and external communications.
• Develop and disseminate management reports; deliver public speaking engagements; develop congressional relations; respond to media inquiries; prepare speeches and public service announcements; coordinate public events; and manage health care system communications.
• Serve as project manager and project director with responsibility for management and direction of broadcast projects and systems.
• Prepare or direct the preparation of news releases, media advisories, public service announcements, social media posts, and feature articles about the health care system.
• Oversee websites to ensure information is accurate, current, accessible, and compliant with federal laws and VA/VISN policies.
• Evaluate the quality of and provide strategic direction for cross-platform visual information and communications produced by the department.
• Collaborate with Logistics, Fiscal, Contracting, and other stakeholders to estimate operational resource needs, including supplies, personnel, and other costs for Medical Media, Printing, Audiovisual Production, and Communication Technology.
• Develop, implement, and evaluate a congressional and community relations/civic engagement program.
• Oversee and coordinate stakeholder meetings with congressional representatives, Veterans Service Organizations, and the Community Veterans Engagement Board; coordinate with the VA Office of Congressional and Legislative Affairs and the VA Office of Veterans Experience.
• Oversee the leadership team responsible for recruiting, onboarding, and training Customer Service Liaisons, Red Coat Ambassadors, and other front-line staff and volunteers.
• Analyze Veteran feedback and performance data; ensure alignment with VA/VISN strategic goals and federal requirements; and coordinate efforts across leadership, Patient Advocacy, Public Affairs, CDCE, and other programs.
• Provide leadership and support to committees, councils, boards, and workgroups focused on improving patient satisfaction and Veteran experience.
• Serve as a change agent on VAPORHCS and VISN committees to promote quality customer service for Veterans, their families, and internal and external customers.
• Supervise a multidisciplinary team, including performance management, workload assignment, training, hiring actions, and addressing employee concerns.

Benefits

• Federal employees receive a comprehensive benefits package for themselves and their families.
• Selected applicants may request consideration of prior work or military service for annual leave accrual credit, subject to approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed