Supervisory CBP Officer (1st Line - POE)

Customs and Border Protection•Massena, NY

8d•Onsite

About The Position

This is a first-line supervisory position with the U.S. Customs and Border Protection (CBP), Office of Field Operations, in the Buffalo Field Office in Massena, New York. The role supports homeland security by directing port-of-entry operations and programs to detect and prevent terrorists and instruments of terror from entering or exiting the United States. The position is classified at GS-13, with a stated salary range of $109,383 to $142,199. The supervisor oversees shift operations and provides technical guidance to subordinate staff on operational and enforcement matters involving the arrival and departure of people, merchandise, and conveyances. The role also includes inspecting travelers, cargo, and conveyances; applying relevant laws and regulations; and planning assignments and improvements to resolve operational and law-enforcement problems. The position requires a valid, unrestricted driver's license and the ability to operate a government-owned vehicle. It is a polygraph-required law-enforcement role involving background, medical, physical fitness, firearms, and training requirements. The work environment may include offices, aircraft operations, passenger and cargo areas, marine docks, and outdoor locations in varied weather. Shift or rotational work, overtime, assignment or duty-location rotation, and wearing an approved uniform may be required. Selectees must complete required pre-academy, academy, and post-academy training.

Requirements

U.S. citizenship.
For males born after December 31, 1959, registration with Selective Service.
For applicants not currently employed by CBP, physical residence in the United States or its protectorates for at least three of the last five years, subject to possible exceptions or waiver.
Successful completion of required pre-employment processes, including a background investigation; a polygraph may be required for applicants who are not current CBP law-enforcement employees.
Passing score on the required CBP Officer Promotional Assessment component.
Meet initial and continuing firearms qualifications and applicable firearm eligibility requirements.
Ability to operate a government-owned vehicle and possession of a valid, non-restricted driver's license.
One year of specialized experience equivalent to at least the next lower grade level, including relevant inspection, targeting, intelligence, tactical operations, investigative, reporting, and mentoring experience.
Meet applicable time-in-grade requirements by October 29, 2026, if applicable.
If not a current GS-1895 employee, successfully complete the required medical screening and pre-employment fitness test.
Complete required training, including 101 days at the CBP Field Operations Academy, pre-academy training, and post-academy training, as applicable.
Be available for shift or rotational work and scheduled or unscheduled overtime exceeding a 40-hour work week.
Wear an officially approved uniform while in duty status.
Meet applicable requirements for secondary CBP Officer special retirement coverage, if seeking that coverage.

Responsibilities

Supervise shift operations and provide technical advice to subordinate staff on operational and enforcement issues involving the arrival and departure of people, merchandise, and conveyances at a port of entry.
Identify ways to improve production or increase the quality of work.
Coach and mentor employees while planning and scheduling daily work.
Plan and carry out assignments, projects, studies, or investigations to explore and resolve operational and law-enforcement problems or improve procedures.
Perform primary and secondary inspections and interpret laws and regulations concerning the admissibility of people, cargo, and conveyances; international mail compliance; and the arrival and departure of vessels and aircraft.
Conduct prearrival targeting and intelligence vetting, and gather and analyze information from available sources.
Develop, plan, and perform tactical operations in cargo and passenger environments.
Use investigative techniques and prepare accurate reports concerning inspections, intelligence, and incidents.
Interact with internal and external contacts and mentor lower-level CBP officers and officers who are new to a port, environment, or work unit.
Maintain access to data systems necessary for duty execution.