Supervisory Air Traffic Control Specialist (Support Manager)

Federal Aviation Administration•Arlington, VA

About The Position

Serves as a Support Manager in a terminal or en route facility, planning and directing facility operations or multiple support activities such as training, quality assurance, traffic management, airspace and procedures, plans and programs, and other facility program areas. Directs a highly technical workforce providing air traffic control services and/or tactical and strategic support. The work affects the facility’s day-to-day effectiveness and efficiency, the safe, orderly, and expeditious movement of aircraft, and the efficient operation of segments of the aviation industry. The Support Manager integrates support resources with operational needs to maintain effective air traffic control service and may work shifts other than administrative shifts to meet this requirement. Using organizational performance measures, the manager reviews work processes to ensure they support the agency’s mission and customer needs, add value to facility services, and are achieved efficiently. The manager provides training, coaching, and guidance to subordinates and facilitates team building. The role includes assigning and reviewing work; planning work and setting priorities and schedules; approving leave; evaluating employee performance; advising on work and administrative matters; identifying and arranging training; resolving work problems, group grievances, and serious employee complaints; taking disciplinary actions; recommending or approving selections, transfers, and awards; and working with labor representatives. The manager adjusts staffing and procedures to accommodate higher-level resource decisions, contributes to facility goals and objectives, and serves on the management team to improve organizational performance and achieve strategic goals.

Requirements

U.S. citizenship is required.
Selective Service registration is required for males born after December 31, 1959.
Must submit an SF-50.
Must undergo designated or random drug testing; selected applicants are subject to pre-employment or pre-appointment drug screening, and testing-designated position occupants are subject to random drug and/or alcohol testing.
Must meet qualifications by the vacancy announcement closing date.
Must meet one of the following specialized experience criteria: have held an FAA 2152-FV-J/FG-14 or above regional or headquarters position for at least 52 weeks; have been facility rated or area certified for at least 52 weeks at an air traffic services facility; or have held an MSS position for at least 52 weeks in an air traffic services facility.
In addition to the specialized experience criteria, must have held an MSS-2 or 2152 FG-14 position or above for at least 52 weeks in an air traffic services facility.
Must provide separate narrative responses addressing Managerial Selection Factors 1 through 4, with an explanation of applicable leadership and managerial dimensions and at least one reference’s name, title, organization, and phone number. Failure to address the dimensions online results in disqualification.
Resume must include detailed information supporting qualifications and questionnaire answers.
Position may require a one-year supervisory/managerial probationary period; an additional one-year probationary period may also be required.
Selected person may have to file a financial disclosure statement within 30 days of entry on duty.
Applicants must apply online through AVIATOR.

Responsibilities

Direct facility operations or multiple support activities in a terminal or en route facility.
Direct a technical workforce providing air traffic control services and/or tactical and strategic support.
Integrate support resources with operational needs to maintain effective air traffic control service.
Provide training, coaching, and guidance to subordinates and facilitate team building.
Review work processes using organizational performance measures to ensure mission alignment, customer satisfaction, added value, and efficiency.
Assign and review work; establish priorities, schedules, and completion plans; and approve leave.
Evaluate subordinate performance and ensure equity of performance standards and ratings.
Advise subordinates on work and administrative matters and arrange developmental and other training.
Address work problems, group grievances, and serious employee complaints; effect disciplinary actions; and recommend or approve selections, transfers, and awards.
Deal with labor representatives concerning workforce issues.
Adjust staffing levels and work procedures in response to resource decisions made at higher levels.
Contribute to facility goals and objectives and serve on the management team to improve organizational performance and meet strategic goals.