Supervisory Air Traffic Control Specialist (Support Manager)

Federal Aviation Administration•Miami, FL

About The Position

Serves as a Support Manager assigned to a District team, responsible for planning and directing operations or multiple support activities, which may include training, quality assurance, traffic management, airspace and procedures, plans and programs, and other program areas. Directs a highly technical workforce providing air traffic control services and/or tactical and strategic support. The work affects facility operations and the safe, orderly, and expeditious movement of aircraft, as well as the efficient operation of segments of the aviation industry. The Support Manager integrates support resources with operational needs, reviews work processes and organizational performance, and helps ensure that results meet the agency’s mission and customer needs efficiently. The role provides training, coaching, and guidance to employees and facilitates team building. The position may require working shifts other than administrative shifts to meet operational needs. The manager assigns and reviews work; plans and prioritizes work; sets schedules; approves leave; evaluates employee performance; identifies training and development needs; resolves work problems, grievances, and serious complaints; takes or recommends personnel actions; and works with labor representatives. The manager adjusts staffing and procedures to accommodate higher-level resource decisions, contributes to facility goals, serves on the management team, and promotes diversity, EEO policies, and fair and equitable treatment. The role involves frequent contact with internal and external customers and reports to the Air Traffic Manager for support. Performance is evaluated based on the effectiveness of assigned program objectives.

Requirements

U.S. citizenship is required.
Selective Service registration is required for males born after 12/31/1959.
Must submit an SF-50.
Must meet at least one specialized-experience pathway: have held an FAA 2152 FV-J/FG-14 or above regional or headquarters position for at least 52 weeks; have been facility rated or area certified for at least 52 weeks at an ATS facility; or have held an MSS position for at least 52 weeks in an ATS facility.
Must have held an MSS-2 or above position for at least 52 weeks.
Qualifications must be met by the vacancy announcement closing date.
Must undergo designated or random drug testing; selected applicants are subject to pre-employment or pre-appointment drug screening.
Selection and placement are contingent upon waiver or satisfactory completion of security requirements.
A one-year probationary period may be required.
May be required to file a financial disclosure statement within 30 days of entering on duty.
Applicants must provide detailed work-history examples supporting their qualifications and answers to the job questionnaire.

Responsibilities

Plan and direct facility operations or multiple support activities, such as training, quality assurance, traffic management, airspace and procedures, plans and programs, and other program areas.
Direct a technical workforce providing air traffic control services and/or tactical and strategic support.
Integrate support resources with operational needs to maintain effective air traffic control service.
Provide training, coaching, and guidance to subordinates and facilitate team building.
Review work processes and organizational performance to ensure mission and customer needs are met efficiently.
Assign and review work; establish priorities and schedules; approve leave; and evaluate subordinate performance.
Identify and arrange developmental and other training for subordinates.
Address work problems, group grievances, and serious employee complaints; take or recommend disciplinary actions and other personnel decisions.
Work with labor representatives on workforce issues.
Adjust staffing and work procedures to accommodate resource decisions made at higher levels.
Contribute to facility goals and objectives and participate as a member of the management team.
Communicate and reinforce diversity and EEO policies and programs, and foster fair and equitable treatment.
Maintain frequent contact with internal and external customers and stakeholders.
Work shifts other than administrative shifts when needed to meet operational requirements.