Supervisory Air Traffic Control Specialist (Operations Manager)

Federal Aviation Administration•Orlando, FL

About The Position

Serves as an Operations Manager in an en route facility, responsible for planning and directing facility operations or multiple support activities such as training, quality assurance, traffic management, airspace and procedures, plans and programs, and other facility program areas. Directs a highly technical workforce that provides air traffic control services and/or tactical and strategic support. The work affects facility operations and the safe, orderly, and expeditious movement of aircraft, as well as the efficiency of segments of the aviation industry. The Operations Manager provides training, coaching, and guidance to subordinates; integrates support resources with operational needs; and reviews work processes using organizational performance measures. The manager assigns and reviews work, sets priorities and schedules, approves leave, evaluates performance, addresses employee concerns and disciplinary matters, and arranges training and development. The role also involves managing staffing and work procedures in response to higher-level resource decisions, contributing to facility goals, participating in the management team and labor-management partnership, and reinforcing diversity and EEO policies. Frequent contact with internal and external customers is required. The Operations Manager reports to the Air Traffic Manager or Assistant Air Traffic Manager. Performance is evaluated based on the effectiveness of assigned program objectives. This is a temporary position not to exceed one year; it may be extended, terminated, or made permanent without further competition.

Requirements

U.S. citizenship is required.
Selective Service registration is required for males born after December 31, 1959.
Must submit an SF-50.
Subject to designated or random drug testing and pre-employment or pre-appointment drug screening.
Must meet one of the following specialized experience requirements: at least one year (52 weeks) in an FAA 2152 FV-J/FG-14 or above regional or headquarters position; at least one year facility rated or area certified at an air traffic services facility; or at least one year in a MSS position at an air traffic services facility.
Must have held an MSS-2 or above position for at least one year (52 weeks).
Qualifications must be met by the vacancy announcement closing date.
Resume must include detailed information supporting qualifications and job questionnaire answers.
Selection and placement are contingent on waiver or completion of satisfactory security requirements.
A one-year probationary period may be required.

Responsibilities

Plan and direct facility operations or multiple facility support activities.
Direct a technical workforce providing air traffic control services and/or tactical and strategic support.
Provide training, coaching, and guidance to subordinates and facilitate team building.
Integrate support resources with operational needs to maintain effective air traffic control service; may work shifts other than administrative shifts to meet operational requirements.
Review work processes and organizational performance to ensure results meet agency and customer needs and are achieved efficiently.
Assign and review work; plan work; set priorities and schedules; approve leave; and prepare work-completion schedules.
Evaluate subordinate performance and ensure equitable performance standards and ratings.
Advise subordinates on work and administrative matters and arrange developmental and other training.
Resolve work problems, group grievances, and serious employee complaints; effect disciplinary actions; and recommend or approve selections, transfers, and awards.
Address workforce issues with labor representatives and participate in the labor-management partnership process.
Adjust staffing levels and work procedures to accommodate resource decisions made at higher levels.
Contribute to facility goals and objectives and participate in the management team to improve organizational performance and meet strategic goals.
Communicate and reinforce diversity and EEO policies and programs, including in selection, training, and transfers.
Maintain frequent contact with internal and external customers, including employees, management, union representatives, the public, and aviation industry representatives.