Supervisory Air Traffic Control Specialist (Operations Manager_MSS3)

Federal Aviation Administration • Memphis, TN

1d

About The Position

Serves as an Operations Manager in an en route facility, responsible for planning and directing facility operations or multiple support activities, such as training, quality assurance, traffic management, airspace and procedures, plans and programs, and other facility program areas. Directs a highly technical workforce providing air traffic control services and/or tactical and strategic support. The work affects day-to-day facility operations and can impact the safe, orderly, and expeditious movement of aircraft and the efficient operation of segments of the aviation industry.

The Operations Manager provides training, coaching, and guidance to subordinates, facilitates team building, and integrates support resources with operational needs. The manager may work shifts outside administrative hours to meet operational requirements. Using organizational performance measures, the manager reviews work processes to ensure results support the agency’s mission and customer needs, add value to facility services, and are achieved efficiently.

The role includes assigning and reviewing work; planning work and setting priorities and schedules; approving leave; evaluating performance; advising employees on work and administrative matters; identifying and arranging training; resolving work problems, group grievances, and serious employee complaints; taking disciplinary actions; and recommending or approving selections, transfers, and awards. The Operations Manager works with labor representatives on workforce issues and adjusts staffing and procedures to accommodate higher-level resource decisions.

The manager contributes to facility goals and objectives as a member of the management team and maintains frequent contact with internal and external customers, including employees, peer managers, union representatives, facility administrative staff, higher-ranking managers and supervisors, the public, and aviation industry representatives. The Operations Manager reports to the Air Traffic Manager. Performance is evaluated based on the effectiveness of assigned program objectives.

Requirements

• U.S. citizenship is required.
• Selective Service registration is required for males born after 12/31/1959.
• Must submit an SF-50.
• Must meet at least one specialized-experience pathway: hold an FAA 2152 FV-J/FG-14 or above regional or headquarters position for at least 1 year (52 weeks); be facility rated or area certified for at least 1 year (52 weeks) at an ATS facility; or have held an MSS position for at least 1 year (52 weeks) in an ATS facility.
• Must have held an MSS-2 or above position for at least 1 year (52 weeks).
• All qualifications must be met by the vacancy announcement closing date.
• Must undergo designated or random drug testing; tentatively selected applicants are subject to pre-employment or pre-appointment drug screening.
• A background investigation and satisfactory security requirements may be required.
• A one-year probationary period and/or supervisory/managerial probationary period may be required.
• The selected employee may be required to file a financial disclosure statement within 30 days of entry on duty.
• The position is not a bargaining unit position.

Responsibilities

• Plan and direct en route facility operations or multiple facility support activities.
• Direct a highly technical workforce providing air traffic control services and/or tactical and strategic support.
• Provide training, coaching, and guidance to subordinates and facilitate team building.
• Integrate support resources with operational needs to maintain effective air traffic control service.
• Review work processes using organizational performance measures to ensure mission effectiveness, customer satisfaction, added value, and efficiency.
• Assign and review work; set priorities and schedules; approve leave; and evaluate subordinate performance.
• Advise subordinates on work and administrative matters and identify and arrange developmental and other training.
• Resolve work problems, group grievances, and serious employee complaints; effect disciplinary actions; and recommend or approve selections, transfers, and awards.
• Address workforce issues with labor representatives and adjust staffing levels and procedures to accommodate higher-level resource decisions.
• Contribute to facility goals and objectives and improve organizational performance as a member of the management team.
• Maintain frequent contact with internal and external customers and stakeholders.
• May work shifts other than administrative shifts to meet operational requirements.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed