Supervisory Air Traffic Control Specialist, Support Manager

Federal Aviation Administration•Watkins, CO

About The Position

Serves as a Support Manager in a terminal or en route facility, responsible for planning and directing facility operations or multiple support activities, which may include training, quality assurance, traffic management, airspace and procedures, plans and programs, and other facility program areas. Directs a highly technical workforce providing air traffic control services and/or tactical and strategic support. The work affects the facility’s day-to-day effectiveness and efficiency, the safe, orderly, and expeditious movement of aircraft, and the efficient operation of segments of the aviation industry. The Support Manager provides training, coaching, and guidance to subordinates and promotes team building. They integrate support resources with operational needs to maintain effective air traffic control service and may work shifts outside administrative hours to meet this requirement. They review work processes using organizational performance measures to ensure outcomes support the agency’s mission and customer needs, add value to facility services, and are achieved efficiently. The position reports to the Air Traffic Manager. Performance is evaluated based on the effectiveness with which assigned program objectives are achieved. This is a temporary appointment not to exceed two years and may not be made permanent.

Requirements

U.S. citizenship is required.
Selective Service registration is required for males born after December 31, 1959.
Submit an SF-50.
Candidates must meet specialized experience requirements by the announcement closing date: have held an FAA 2152 FV-J/FG-14 or above regional or headquarters position for at least 52 weeks; or have been facility rated or area certified for at least 52 weeks in an ATS facility; or have held an MSS position for at least 52 weeks in an ATS facility.
To be eligible to apply for this MSS vacancy, applicants must also have held an MSS2, MSS3, MSS4, or FG-2152-14/FV-2152-J (not a CPC) or above regional or headquarters position for at least 52 weeks.
Submit the first page of FAA Form 3330-43, Rating of Air Traffic Experience, with experience dates, position title, series, and grade/level for all positions held, by the announcement closing date.
A one-year supervisory/managerial probationary period may be required.
A background investigation may be required.
The selectee may be required to file a financial disclosure statement within 30 days of entering on duty.
Career Enhancement/Progression selectees must certify eligibility.

Responsibilities

Direct facility operations or multiple facility support activities, such as training, quality assurance, traffic management, airspace and procedures, plans and programs, and other program areas.
Direct a technical workforce providing air traffic control services and/or tactical and strategic support.
Provide training, coaching, and guidance to subordinates and facilitate team building.
Integrate support resources with operational needs to maintain effective air traffic control services.
Review work processes and organizational performance to ensure they meet agency and customer needs and are efficiently achieved.
Assign and review work; plan work; set priorities and schedules; approve leave; and assign work based on priorities.
Evaluate subordinate performance and ensure equity of performance standards and ratings.
Advise subordinates on work and administrative matters and identify and arrange developmental and other training.
Resolve work problems presented by subordinates, group grievances, and serious employee complaints; take disciplinary actions as appropriate.
Recommend or approve selections, transfers, and awards.
Work with labor representatives concerning workforce issues.
Adjust staffing levels and work procedures to accommodate higher-level resource decisions.
Contribute to facility goals and objectives and participate on the management team to improve organizational performance and meet strategic goals.
Communicate and reinforce diversity and EEO policies and programs, including in selections, training, and transfers.
Participate in the labor-management partnership process and foster a fair and equitable work environment.
Meet and communicate with internal and external customers, including employees, peer managers, union representatives, facility support staff, higher-level managers, the public, and aviation-industry representatives.

Benefits

Federal employees and their families have access to a comprehensive benefits package; specific eligibility and benefits depend on the position and employment status.

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